$20 No deposit bonus at Golden casino

[THEWHALE]

Talk to live support and use code FREECHIPSTV . You get $20 free. <a href="http://www.newgoldencasino.com/?c=30605&s=65"><img src="http://www.bestcasinopartner.com/show.php?c=30605&s=65" /></a>-- Edited by belgamo at 11:17, 2008-12-29

 

[jackchicknj]

 Just spoke with customer service, it is not a valid code.

 

[nonna]

i was not eligable they said i joined before the bonus i am a old player i have had the account for 2 months i play the free tournments oh well

 

[yogi50401]

The customer service from this casino and on line vegas comes off with an attitude that they are doing you a favor for doing their job. Ya gotta kinda walk on eggshells and not accidently say anything they might take as offensive. The supervisor in charge of support must let them get away with that attitude and I bet always sticks up for them when someone does complain. One time I even emailed them asking for the CEOs Name and direct email address but never got a reply. I bet the CEO does not know how marginal the support is there."
"
The live support button at the top if the screens. Nine out of ten times if you try using it, It will go through the motions of trying to connect you but after 3 to 5 minute of wasting your time, it will time out and tell you its not working. The best way to do any business with them is by telephone. "
"
If they wound just put in 20% more effort to running that casino. It would be a great casino and they would realize it in the volume of business and hence profits, There realy is only one competitor to them with the Vegas style slots. That would be English harbor group. They are basically all exactly the same. So to play in an alternate Vegas style they are the only other choice. I bet one could double the revenue and profits in about 12-18 months with proper management!. Now would be the perfect time for them to do it too since all those Microgaming no longer allow USA.

 

[kelwil]

I AGREE WITH YOU. I did deposit quite a few times with the VIP casino. They give nothing in return. No comps no nothing. Plus they are very tight. You never win anything. This whole group needs to work on their customer service."
Kelwil

 

[nonna]

i had trouble with vip casino i came in 3rd on two tournments when they were having trouble with the software wrote 7 emails to them and never got back one response golden casin and online vegas are just as bad thye never respond to live chat or emails i have waited 7 days so far to hear from online vegas about a tournment and still nothing so i more than likely will never make another deposit

 

[hans0l0]

They don't accept us CANUCKS

 

[yogi50401]

If you want to send an email to Golden Casino or On Line Vegas.  They most likely answer emails that you send them from the casino software.Make sure that you download the Golden Casino because it has the email support built into it.  I dont think the on line vegas casino has it built into it.  They will take questions about either casino, they dont care.  Just make sure if you are referencing an issue that arose from the online vegas casino, you tell them that and give them your OLVegas account number.  If you are referencing Golden casino issues, it will fill the golden casino account number and info for you.You may need to go back to Golden Casino and check your email via their email software.  You will see an inbox and it is clear how to use all aspects of the email utility.  It still takes a day or two sometimes but they usually answer. 

 

[I_am_Loni]

I was told it was for new players only. What about us players that play and deposit there al the time?"