OddsMaker Casino sent me an email for a 'free $20' to use in their Sportsbook or Casino. Here's my chat to try and get the $20: You are now chatting with CS Arlene (Agent) - Oddsmaker Chat 10:49 CS Arlene: Welcome to Customer Service! My name is Arlene. How may I help you today? 10:50 Chris Coreau: I was just wondering about deposits from Canadians via Vanilla MasterCard (prepaid)? 10:51 CS Arlene: Here's our available deposit options: VISA Credit/Debit/Prepaid/Gift Card - Immediate upon successful transaction Moneygram Money Transfer - 15 mins upon providing complete transaction details WesternUnion Money Transfer - 15 mins upon providing complete transaction details MyPayLinq - Immediate Neteller - Immediate 10:53 Chris Coreau: Can I ask why promo BP50WWVQ was issued as fun $$$ and not real $$$? Here's the email: 10:53 Chris Coreau: Happy Birthday christopher,OddsMaker.ag would like to make this birthday even happier by giving you a free $20 to use in our sportsbook and casino.To claim your free birthday bonus, contact or email customer support and quote the following promo code BP50WWVQ.Best wishes,The OddsMaker.ag Team 10:54 Chris Coreau: says 'giving $20 to use...' and I can't use it! 10:54 Chris Coreau: kind of false, no? 10:55 Chris Coreau: figure a 'gift' comes without strings <a href="http://www.oddsmaker.ag/terms-conditions/#freemoney" >http://www.oddsmaker.ag/terms-conditions/#freemoney</a> <ol class="highlight_source"><html><p>Free Money is the promotional currency used when crediting bonuses to player accounts. Free Money is converted to real money just by playing on our site, and never expires! Free Money can be earned when you make a deposit or through redeeming your Player's Club points.</p><br><br><p>Casino / Sportsbook</p><br></ol> <p>As you play any of our casino games or wager on sports your Free Money balance will be used in tandem with your real money at a ratio of 29 to 1, for every $30 wagered $29 will be taken from your Real Money account and $1 from your Free Money account. No amount can be withdrawn from the Free Money account. All winnings are credited to Real money. For example, you deposit $250 and receive $250 in your Free Money account. You would wager $7500 to consume all your bonus money, only a 15x roll over on a 100% bonus!</p> <p>Live Dealer</p> <br><p>Our Free Money promotional currency cannot be wagered in our Live Dealer Casino.</p><br><br>Poker<br><p>Free Money is automatically converted to Real Money based on VIP Point accumulation. You simply need to play poker and collect 80 VIP Points for each $1 of Free Money in your poker account. Free Money is converted in $10 increments and instantly added to your Real Money poker account. For example, if you transfer $100 to your Poker Free Money account, $10 will automatically convert to Real Money every time you accumulate 800 VIP Points. This will happen 9 more times until the total the $100 is converted to Real Money.</p><br></html>The number of VIP Points you must earn to convert Free Money and awarded Real Money amounts can be found in the Poker Player Admin.<ol>10:55 Chris Coreau: but this gift doesn't happen unless I spend at least $25 USD 10:56 CS Arlene: Kindly read the link to know on more on how free money works. 10:56 Chris Coreau: I don't get it...I don't understand 10:56 CS Arlene: The free money cannot use alone you need to have real money ( deposited money) in your account in order for you to use it. 10:57 CS Arlene: Free money only works as a discount for every wager that you make. 10:57 CS Arlene: Free money only works together with your real money. 10:57 Chris Coreau: that's what I said... is it a 'gift' when it is at a cost to the person receiving the 'gift'? 10:59 Chris Coreau: If I gave you a new car for your birthday as a gift and then told you it would cost you $25000, is it truly a 'gift'? 10:59 Chris Coreau: pointless discussion because customers no longer right! 10:59 CS Arlene: sorry to hear that from you but that's how free money works, birthday bonus is under free money. 11:01 CS Arlene: Would there be anything else that I can help you with? 11:02 Chris Coreau: So, when promotions send out emails, don't mislead people. The email states 'free $20', not 'free $20 bonus'. 11:03 CS Arlene: It's says Free $20 that you can use, the email did not says Real money that you can use. 11:03 Chris Coreau: please forward this chat to whoever sent me th email to begin with. 11:03 CS Arlene: There's no Real money mentioned on the email. 11:03 CS Arlene: It's not mislead because on the email it never says Real money. 11:03 Chris Coreau: nor does it say bonus 11:04 CS Arlene: I will forward the chat to the proper department. 11:04 Chris Coreau: OddsMaker.ag would like to make this birthday even happier by giving you a free $20 to use in our sportsbook and casino. 11:04 CS Arlene: But like what I said all birthday bonus here is under free money. 11:04 Chris Coreau: it can't be used! 11:04 Chris Coreau: simple enough! 11:04 Chris Coreau: MISLEADING... 11:04 CS Arlene: Anythinh else? 11:05 CS Arlene: I already explained everything no one complaining here on how free money works. 11:05 Chris Coreau: bye Arlene...hope you find $100 on the ground...wait, it's not real unless it says $100 Real Money 11:06 Chris Coreau: bye 11:06 CS Arlene: Thank you for chatting. If you have other concerns, please do not hesitate to contact us again. Customer Support is available 24/7. Good Luck! </ol> My whole point i that it is worded to make you feel like the $20 is a gift and it truly isn't. It is in association with play money and real monies have to be spent in order to get the play money released in small increment. That's my understanding of the whole process of B.S!