BoVegas Casino [RESOLVED]

[eppa56]

Has anyone had any problems with this Casino?

 

[Mben]

What's happening at BoVegas, @eppa56?

 

[eppa56]

Hi Mben, waiting forever to get documents verified, I sent them in last Monday and they just tell me that they are soooo busy and will eventually get back to me, supposed to get a reply within 4 business days

 

[eppa56]

Feels like I'm getting the run around

 

[eppa56]

Mben finally received an email from them saying my docs were approved but that I had to confirm my bank details again and now have to wait maybe another week for them to say everything is ok, this has never happened at any other casino that I have played, usually docs are confirmed within 2 or 3 business days, don't even want to think how long it will take them to send my winnings if ever the docs are approved

 

[Mben]

Mben finally received an email from them saying my docs were approved but that I had to confirm my bank details again and now have to wait maybe another week for them to say everything is ok, this has never happened at any other casino that I have played, usually docs are confirmed within 2 or 3 business days, don't even want to think how long it will take them to send my winnings if ever the docs are approved

Ok, hang in there. Maybe they are truly busy. It happens sometimes.

 

[eppa56]

 

[eppa56]

OMG 8 business days and all I'm getting from chat is "be patient we are confirming your bank details" . Be Patient they advertise 4 business days, I think I have been more than patient

 

[Mben]

OMG 8 business days and all I'm getting from chat is "be patient we are confirming your bank details" . Be Patient they advertise 4 business days, I think I have been more than patient

What's your username there?

 

[eppa56]

What's your username there?

Hi Mben my user name is eppa100856

 

[Mben]

Hi Mben my user name is eppa100856

I've asked the rep to look into your issue, eppa.

 

[eppa56]

I've asked the rep to look into your issue, eppa.

Thanks Mben, I have sent emails asking what the delay is but no replies

 

[eppa56]

Thank you for your e-mail.

Glad to inform you that the documents are approved and you are welcome to request for the withdrawal on your side, all is already set up for you.
Regarding the time frames let me advise you that it usually takes up to 3-7 business days for the withdrawal to be approved.

Please be advised that by replying to your own emails you renew the "latest update" date of the email thread where we check your documents. For example you sent your reply to our email on September 5th and we were suppose to answer you no later than September 9th. However on September 8th you sent new email which renewed the date and it was moved in the schedule.


So people don't ever email the Casino, Mben thank you once again for your help, let's hope the withdrawal doesn't take forever

 

[Mben]

Glad to inform you that the documents are approved and you are welcome to request for the withdrawal on your side, all is already set up for you.

Yay!

So people don't ever email the Casino

Don't email the casino until you've heard back from them. Otherwise, you run the risk of restarting their response time. Good to know!

Mben thank you once again for your help, let's hope the withdrawal doesn't take forever

You're welcome and fingers crossed!

 

[eppa56]

Hi Mben if you have some free time can you please ask the Rep for BoVegas when they are going to pay my withdrawal, seeing I can't email them or the processes will start all over again. Thanks bella

 

[Mben]

Hi Mben if you have some free time can you please ask the Rep for BoVegas when they are going to pay my withdrawal, seeing I can't email them or the processes will start all over again. Thanks bella

I've sent your request off to the rep, eppa!

 

[eppa56]

Thank you

 

[eppa56]

Please be informed that your withdrawal has been approved for amount of 500 EUR out of 1000 EUR and it was sent to your bank account. Rest of the winnings returned to your playable balance.

Please allow up to 7-10 business days for the funds to reach your account .

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat .


Kind regards,
Mark Miller
Finance Department
BoVegas Casino


Mben only half the amount was paid even though it says you can withdraw $2,000.00, can you please ask the REP why, if it's not to much trouble, this way you have to wait another two weeks before it's paid, always hoping that the 500 will be paid

 

[Mben]

Mben only half the amount was paid even though it says you can withdraw $2,000.00, can you please ask the REP why, if it's not to much trouble, this way you have to wait another two weeks before it's paid, always hoping that the 500 will be paid

I was just going to let you know that he said today is the 7th business day and that your withdrawal would be approved today. That was the good news.

But of course, there has to be more issues. Lol Now I'll ask him why they only sent half.

 

[eppa56]

I was just going to let you know that he said today is the 7th business day and that your withdrawal would be approved today. That was the good news.

But of course, there has to be more issues. Lol Now I'll ask him why they only sent half.

Actually today is the 8th business day, and again thanks Mben

 

[Mben]

@eppa56, here is his reply.

"We used installment policy on her withdrawal, rest of the winnings will be processed to her within 7 business days"

When I said you'd want to know why you were put on an installment plan, he was gone for the weekend already.

 

[eppa56]

@eppa56, here is his reply.

"We used installment policy on her withdrawal, rest of the winnings will be processed to her within 7 business days"

When I said you'd want to know why you were put on an installment plan, he was gone for the weekend already.

I've never heard of an installment plan, and never has it happened to me with any other casino, this Casino if starting to smell fishy

 

[eppa56]

I've never heard of an installment plan, and never has it happened to me with any other casino, this Casino if starting to smell fishy

I'll let you know Mben if I ever get the 500 euro and I have done another withdrawal for the rest of the money which will take another 10 business days to approve

 

[Mben]

I've never heard of an installment plan, and never has it happened to me with any other casino, this Casino if starting to smell fishy

From the rep, @eppa56 ...

We have this statement in our Terms and Conditions
10.2.3. Casino reserves the right to send the winnings in installments. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing/gaming activity of the player.

 

[Mben]

I'll let you know Mben if I ever get the 500 euro and I have done another withdrawal for the rest of the money which will take another 10 business days to approve

Let me know when you get the other 500 so I can mark the thread resolved. Thanks!

 

[eppa56]

Let me know when you get the other 500 so I can mark the thread resolved. Thanks!

Mben I let you know as soon as I receive the money

 

[eppa56]

Mben...yeahhhh finally received all the money, again thank you for your help

 

[Mben]

Mben...yeahhhh finally received all the money, again thank you for your help

Awesome!

Thanks for letting us know and you're welcome!