I had two withdrawals approved over a month ago for $2,500 each and they got approved pretty much right away. Well customer service told me it would only take 7-10 days to be sent to processor and then 7-10 days to be sent out to me. It's been well over a month and now today customer service told me the withdrawals haven't even been sent to the processor and it's been 3x how long it was supposed to take. I've been trying to get ahold of customer service for the last two weeks and finally got them on chat and it solved nothing. Turns out they're just like their sister casino Planet 7. Not playing there anymore!!!
Eddie B.: Allow a moment to check on that please.
Eddie B.: It is yet to be sent to the processors
Eddie B.: We will update you once that is done please.
Medic95: Yeah they were approved a long time ago and they said they take 7-10 days to be sent to the processors and a chat agent told me that one had already been sent and the other one would be sent to processor soon after so why have they not been sent to processor if they were approved over a month ago
Medic95: Can you explain why there is such a delay?
Eddie B.: Thank you so much for your patience. I will be right back with you.
Eddie B.: Because of the due diligence we need to do in order to get the money to the appropriate person.
Eddie B.: Please bare with us and you will get the money.
Medic95: Well then don't tell people it's only going to take 7-10 days because clearly it's however long you guys feel like taking. That's why I haven't deposited any more money because I want to receive my withdrawals first to make sure I'm not getting scammed
Eddie B.: We are a legit organization and you can trust us.
Eddie B.: You will get your money.
Medic95: Well is there any further information you need from me to speed up the process? Because you have copies of all my identification so I don't know how your "due diligence of making sure the money gets to the right person" is taking so long.
Eddie B.: Allow a moment to check on that please.
Eddie B.: It is yet to be sent to the processors
Eddie B.: We will update you once that is done please.
Medic95: Yeah they were approved a long time ago and they said they take 7-10 days to be sent to the processors and a chat agent told me that one had already been sent and the other one would be sent to processor soon after so why have they not been sent to processor if they were approved over a month ago
Medic95: Can you explain why there is such a delay?
Eddie B.: Thank you so much for your patience. I will be right back with you.
Eddie B.: Because of the due diligence we need to do in order to get the money to the appropriate person.
Eddie B.: Please bare with us and you will get the money.
Medic95: Well then don't tell people it's only going to take 7-10 days because clearly it's however long you guys feel like taking. That's why I haven't deposited any more money because I want to receive my withdrawals first to make sure I'm not getting scammed
Eddie B.: We are a legit organization and you can trust us.
Eddie B.: You will get your money.
Medic95: Well is there any further information you need from me to speed up the process? Because you have copies of all my identification so I don't know how your "due diligence of making sure the money gets to the right person" is taking so long.
