Changes at Cocoa Casino

[Kraziegurl79]

I just recieved this email.......Hi Monty,I'd like to inform you of a small change happening to our VIP Clubs here at Cocoa Casino.Currently you receive a weekly No Deposit bonus of a certain amount depending on your club level. Of course these No Deposits are a set amount and are dependent on you making a deposit the week prior.Weekly Cash Back BonusWe are excited to have replaced these bonuses weekly No Deposits with all NEW weekly Cash Back Bonuses! Each level of the VIP Program receives a certain percentage of cash back each week based on their losses from the week before. This could add up to some of the biggest bonuses ever given at the casino!Re-Loading Cocoa UnlimitedIn addition to this change, we have added a Re-loading Bonus of 15% that can be claimed on all deposits. It is re-loading so that means you can claim this bonus as many times as you want!We hope you enjoy these changes Monty and we'll see you at the tables!Best Regards,SarahYour VIP ManagerCocoa Casino - Winning has never tasted so good! Cocoa casino-- Edited by belgamo at 12:44, 2008-07-24

 

[deej]

there has been some confusion among players concerning cash back bonuses. This is what i got from them...Cashback Bonus Explanation</h2> Hi Xxxxxx, It has come to our attention that there is confusion amongst some players regarding our Cash-Back bonuses, or more specifically, cases where the notification email has been sent to a player but the promotion was not available in the casino cashier for them to claim. What is occurring in these situations is as follows: The system that has been set up to award the bonuses is confirming that these players are eligible for the bonus (ie. they have deposited and lost money that week) and therefore triggering the promotion and sending the email. The problem is, if after doing the calculations, the value of the bonus is $0 (meaning the sum of Deposits - Withdrawals - Promotions, less Player's Wins = $0 or less) then no bonus is added. Unfortunately, presently there is no way for the system in the casino back-end to determine the value of the promotions before they are sent (along with the emails) so by the time the bonus value is determined to be $0 the email has already been sent. We have added a disclaimer to the bottom of the emails explaining to players that if they do not see the Cash-Back bonus in their account this is likely the case, but this is only a temporary solution. Rival is working on developing a way for the back-end to filter through the promotions and only send the notification emails to players whose Cash-Back promotions have a positive value. I apologize for any misunderstandings this has caused. Please be patient with us while we work with Rival to clarify and streamline the cashback bonus process and hopefully avoid any further confusion. If you have any questions please don't hesitate to contact customer service or our your VIP Manager, Sarah. Sincerely,James Mackinnon,Casino Manager, Cocoa Casino - Winning has never tasted so good! Hope that clears it up a bit if you've been having trouble