Am I just being paranoid or is there a serious issue here?This starts with me sending an email about missing money- Hi Cleo's VIP, I have been playing quite a lot the past couple of days only to loose it all so very quickly! While playing I noticed that money was either not being credited or just disappear from my balance. I noticed this more than once but only thought to take a screenshot of the issue the last time it happened. I am not sure what is happening but I sure would appreciate it if someone could check my account and resolve the issue... I look forward to hearing back from someone soon- I received a response 3 days later- Very sorry for the delay of our response. None of our machines have had any balance problem at all.We have checked your account and here you can find an attached file with all the games and their winnings / losses from Aug 1st until Aug 21st Now, I sent a screenshot which showed the date and time of this error and can't understand why they would send me a file with my history 3 days prior to when the problem happened. I replied back being more specific for them this time- I added a screenshot of an instance showing a win of $220 and not credited on the double up card game dated 8/22/2013 @ 22:31:37 which I added again for you to see if you can take a look. My balance after the win was $5015.80 but after betting and loosing $10 on the following spin @ 22:31:42 my balance shows $4785.80 instead of $5005.80, exactly $220 less counting the $10 lost as well. Then I received this reply- <blockquote class="bbc_standard_quote"> We have reviewed you case and we found out that it was a display error from the HISTORY function. It is just showing wrong numbers. Don´t take into account the $5015.80. What count is the balance. At no point did your balance change to that amount because in the game it did not happen. I am sending you an extract from your plays for you to see the real bets, the wins and the balance at that time. However we apologize for this display error. [/QUOTE] Now this explanation makes no sense to me. Why would I disregard my balance showing $5015? Also is it just me or does the extract from my plays look altered, the graph lines just don't look right to me. I replied saying that this type of error as he called it was just not acceptable. <blockquote class="bbc_standard_quote"> The problem is that the information showed in the HISTORY did not match with the reality of the game. It is a glitch in the system. We don´t know why it happened but it doesn´t happen a lot. It is the only time I heard of such an error so it doesn´t happen very often and no matter what, it would not affect the game balance. [/QUOTE] Now I just read a complaint with someone else having a complaint very similar to mine which is why I am really thinking something unfair is happening. I would love to hear what others think of this and if they agree with me...-- Edited by Mben on Monday 18th of November 2013 12:42:35 PM
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