Club USA Casino big win stolen from me

[vacant1]

Was playing at Club USA casino on the crazy vegas slot when i hit the big bonus round.  At the end of the bonus the screen said i won $2500 then all of a sudden the screen flickered and switched to $25.  $2475 stolen from me.  Contact one of their managers and was told it was being looked into and haven't heard anything in 4 days now.

 

[Felicie]

OMG!  What the hell is going on around here?  Are you from US?  One of the most trustworthy Rtgs.  Surely they'll straighten it out.  Good luck. 

 

[I_am_Loni]

Same thing happened to my step-daughter at VIP Lounge! She didn't know she couldn't create an account on my 'puter, but she did; redeemed a free chip and was playing, and WINNING, when all of a sudden her balance went from over $600 to $84! Here is the transcripts from her chat with live chat:"
"
Mike: Welcome to VIP Lounge Casino, how may I assist you today?"
LuvsAngels: Hi Mike, why did this happen?: 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Approved! ($573.95) 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Requested ($573.95) "
LuvsAngels: I didn't request any withdrawal "
Mike: yo dont have to worry is an error system "
Mike: is nothing in your accoun "
Mike: account*"
LuvsAngels: will it go back into my account>"
LuvsAngels: no, there's $84"
Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!"
info: Chat session has ended. This may have been a technical error."
"
She re-contacted live chat, and this is how she was tteated:"
"
Mike: Welcome to VIP Lounge Casino, how may I assist you today?"
LuvsAngels: I was talking to you, then you were gone!"
LuvsAngels: what about the $583?"
LuvsAngels: Mike?"
Mike: For future reference you can not redeem any free chips, free bonus or free promos on a row."
Mike: and as far as I see you have multiple accounts "
Mike: and redemptions of free chips in a row "
Mike: without deposit "
LuvsAngels: No, I don't."
Mike: let me show you "
LuvsAngels: I'm using my step=mom's computer"
LuvsAngels: is that wrong?"
Mike: this account under "
Mike: your information username : viploni "
Mike: 11/11/2008 9:29:33 PM 2171395 Coupon redeemed MONSTER75 "
Mike: $75.00 "
Mike: 311/4/2008 10:12:41 AM 2130533 Coupon redeemed APPREC100 "
Mike: $100.00 "
LuvsAngels: that would be my mom"
Mike: 10/4/2008 4:03:58 PM 1971274 Coupon redeemed CHECKIT75 "
Mike: $75.00 "
Mike: free chips redemption only entitle per computer per household, "
LuvsAngels: But again, I just opened an account"
Mike: really "
Mike: sorry "
LuvsAngels: I didn't know that"
Mike: the money was removed "
Mike: now you know "
Mike: ]play the $ 84"
Mike: and next transaction need to be a deposit "
Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!"
LuvsAngels: The horror stories I heard ARE true"
info: Chat session has ended. This may have been a technical error."
"
THEY STOLE $583 from her! Punks!

 

[AceAndyAce]

Honoustly, more than 1 account per household is stated in the terms, isn't it?

 

[whiskey]

I_am_Loni wrote: Same thing happened to my step-daughter at VIP Lounge! She didn't know she couldn't create an account on my 'puter, but she did; redeemed a free chip and was playing, and WINNING, when all of a sudden her balance went from over $600 to $84! Here is the transcripts from her chat with live chat:Mike: Welcome to VIP Lounge Casino, how may I assist you today?LuvsAngels: Hi Mike, why did this happen?: 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Approved! ($573.95) 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Requested ($573.95) LuvsAngels: I didn't request any withdrawal Mike: yo dont have to worry is an error system Mike: is nothing in your accoun Mike: account*LuvsAngels: will it go back into my account>LuvsAngels: no, there's $84Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!info: Chat session has ended. This may have been a technical error.She re-contacted live chat, and this is how she was tteated:Mike: Welcome to VIP Lounge Casino, how may I assist you today?LuvsAngels: I was talking to you, then you were gone!LuvsAngels: what about the $583?LuvsAngels: Mike?Mike: For future reference you can not redeem any free chips, free bonus or free promos on a row.Mike: and as far as I see you have multiple accounts Mike: and redemptions of free chips in a row Mike: without deposit LuvsAngels: No, I don't.Mike: let me show you LuvsAngels: I'm using my step=mom's computerLuvsAngels: is that wrong?Mike: this account under Mike: your information username : viploni Mike: 11/11/2008 9:29:33 PM 2171395 Coupon redeemed MONSTER75 Mike: $75.00 Mike: 311/4/2008 10:12:41 AM 2130533 Coupon redeemed APPREC100 Mike: $100.00 LuvsAngels: that would be my momMike: 10/4/2008 4:03:58 PM 1971274 Coupon redeemed CHECKIT75 Mike: $75.00 Mike: free chips redemption only entitle per computer per household, LuvsAngels: But again, I just opened an accountMike: really Mike: sorry LuvsAngels: I didn't know thatMike: the money was removed Mike: now you know Mike: ]play the $ 84Mike: and next transaction need to be a deposit Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!LuvsAngels: The horror stories I heard ARE trueinfo: Chat session has ended. This may have been a technical error.THEY STOLE $583 from her! Punks!

Thanks for sharing this with us,I am sorry that your daughter had to learn the hard way!I hope that a lot of the new members read this and learn from this!!!!The bottom line is to always read the fine print!!!  

 

[Felicie]

I've decided I am going to check in to live chat every time I deposit to make sure my account with that particular casino and her 'sisters' is in good order just in case. Then I'll have them send me copy of chat for future reference. I think its become open season on US players again. Also, using one of the wallets instead of a CC gets you a little better treatment it seems to me. Hang in there.

 

[whiskey]

Felicie wrote: I've decided I am going to check in to live chat every time I deposit to make sure my account with that particular casino and her 'sisters' is in good order just in case. Then I'll have them send me copy of chat for future reference. I think its become open season on US players again. Also, using one of the wallets instead of a CC gets you a little better treatment it seems to me. Hang in there.

Felice,what a great idea, that is a good way to catch them if they are going to play dirty !!! 

 

[chas24]

Thats what I've always done!!!"