crazy slots is ridiculous!!!!! ~RESOLVED~

[kkessler]

I withdrew in Feb  7 th!!!   20 days ago they say they sent it to my bank.  Now this runaround.  Ive talked to my bank and they have nothing yet!!  The transaction number crazy slots gives you is an internal one that my bank cant do anything with!!!!I am so sick of payouts lately!!!RE: Re: Re: Crazy Slots: Your pending payment has been processed -- CS0400305776 Mon, March 15, 2010 8:00:52 PM <table class="fontT2 fontMedGray" cellpadding="0">From: support@crazyslots.com &lt;support@crazyslots.com&gt; <a title="View Sender">View Contact </a>To:kmkessler2718@yahoo.com Dear Kathleen, Thank you for contacting Crazy Slots Customer Service. We have not received your wire transfer as returned. We recommend you to check this with your bank. In the meantime we are also investigating with our processor and once we have any updates we will be contacting you. Kind Regards, Jose -- Edited by Mben on Tuesday 23rd of March 2010 02:04:36 PM

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

I am dealing with the same thing.... Maybe its because of the mastercard thing I dont know. All I know is this is so aggravating and upsetting. They sure take our money in a flash and we get the runaround when we try to inquire about the status of our cashout. They gave me a transaction number also and then they tell me its internal and they cant trace it either. We need help Bel, please....... thanks for the help and sorry kk we are going thru this.

 

[belgamo]

RE: crazy slots is ridiculous!!!!!

It may not be the casinos fault at all, as it can now also be VERY possible its the bank blocking the transaction from coming in.
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I will inquire tomorrow, see if I get any info for you from the casino.

 

[ishin]

RE: crazy slots is ridiculous!!!!!

How frustrating this must be for the both of you.  I am sorry you're having to go through this crap.Both of your situations sound very similar.  I hope you don't mind me asking...What withdrawal method did you choose?  ACH to your personal bank account?  Thanks for posting, sharing your experiences, and exposing this problem ...hopefully this will help other players to avoid similar pitfalls.Belgamo, use your clout, work your magic, and help these ladies out.  Good Luck ladies!  ... got my fingers crossed

 

[yogi50401]

RE: crazy slots is ridiculous!!!!!

Please keep us posted on your results. I deposit at the Golden Casino group quite often but have never tried A withdrawl. I always wondered how I would get it if the time came. They dont take QuickTender and since I am from the USA, your final story will be interesting to me!"
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Good luck!

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

Thanks Bel, that could be that the bank is blocking it. I was told it goes thru the Federal Reserve first of course so our wonderful government that we have might be the reason. But if this is the case they need to send the money back... I appreciate the help. We did the wire transfer option.

 

[kkessler]

RE: crazy slots is ridiculous!!!!!

Thanks Bel for offering to help us bitchy women!!   MONEY.....its all we worry about!!!   LOL  I guess I'll have to apologize to crazy slots IF it is my bank blocking it.  But, like givenzs said, if it is then they need to send it back and crazy slots needs other withdrawal methods since wire transfer is the ONLY option for me in the U.S. with THEM.THANKS

 

[belgamo]

RE: crazy slots is ridiculous!!!!!

LMK after you contact your bank and see if they have any feedback.
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BTW they offer WT and CHECK as withdrawal methods for US players.

 

[ishin]

RE: crazy slots is ridiculous!!!!!

kkessler wrote: Thanks Bel for offering to help us bitchy women!!   MONEY.....its all we worry about!!!   LOL

If women didn't exist, all the money in the world would have no meaning. -Aristotle Onassis  

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

My bank just told me that they dont see anything coming thru and they cant track anything as they dont have any kind of tracking number. The transaction number that I have is only good for Crazy slots to track anything they said.

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

I received this email today... I hope it does get resent and it reaches our accounts in a timely manner. KK did you get one as well."
Dear Tanya,"
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Firstly As your Account manager I want to congratulate you on your winning here at Crazy Slots! It's always a pleasure to see my players win and have an excellent stay while at our casino. Now, I am aware that you are a bit disgruntled about the amount of time that has lapsed since the bank wire was made. After confirming with our accountants we have confirmed that ALL BANK WIRES made in the first week of March were returned to our banks due to a miscommunication with third party bank wire processors. Rest assured that our account executives are resending the winnings made as possible. I apologize for the inconvenience and delay you have had to experience in this process. Its a situation that we are working round the clock to correct and guarantee you will receive the cash out that you have rightfully won. For inconveniences I'm willing to provide you with a cash comp if you accept to the bonus I have available. Simply contact me or one of our account management executives and we will be glad to hell you with any requests you may have. I hope this information helps and I look forward to hearing from you soon."
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Sincerely,"
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James"
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James@Crazyslots.com"
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Account Management"
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1-866-881-4283"

 

[krystalkitty]

RE: crazy slots is ridiculous!!!!!

Well, that sounds like good news!! What kind of comp did you get?

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

sorry I hit post before I was done lol. So it does look like it is the processors. Probably due to the mastercard thing. I am glad to see that they have knowledge of this issue and are willing to resend for us.

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

Nothing, lol

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

Ok first off all of my thoughts about them have changed for the better. I received a personal call from James the account manager and he just explained everything in detail that is going on. They are going to resend all payments and promised it will be to my bank by the end of the month so within two weeks, I have his personal contact info he told me not to contact anyone else but him. Thumbs up to Crazy Slots, i might be upset as I want my money lol but to be taking care of personally makes up for the delay in my eyes and mind. HE also told me it is due to the third party processors he said there was a big misunderstanding with all wire transfers. Will I deposit here again? Probably so as they have earned my respect for them..... He did put a little something in my account as well, which he didnt have to do. So I am off to play.

 

[rebago]

RE: crazy slots is ridiculous!!!!!

Too bad it took so long for the apology, explanation and comp. Why do casinos operate that way? They could have headed off this whole issue if they would have handled it this way BEFORE you got disgruntled. Good for them though for finally making it right.

 

[givennsz]

RE: crazy slots is ridiculous!!!!!

Update... I logged into my bank today and yipeeeeeeeeeee my wire transfer is there. Kind of confusing with the email I got from Crazy Slots lol, I am thankful so much. KK I hope you get yours soon also. Hugs

 

[Mben]

RE: crazy slots is ridiculous!!!!!

That's great for you givennsz! Yes, let's hope that kkessler receives hers today also.

 

[krystalkitty]

RE: crazy slots is ridiculous!!!!!

Congrats on your withdrawal and receiving it!!! Hip! Hip! Horray!!!!

 

[Mben]

RE: crazy slots is ridiculous!!!!!

kkessler has received her payout from Crazy Slots. Case closed.