GO WILD has play thru problems ?

[BabyOxide]

You are now chatting with Haley Haley : Hello, Welcome to GoWild Casino Me : hi Me : can u check how much more i need to play thru ? Me : *ACCOUNT NUMBER HIDDEN* Haley : No problem , please bear with me a moment I will check that for you now : ) Haley : 58 is the playthrough required : ) Me : $58 bucks ? Haley : yep, that sit ! Me : sweet !! thanks Haley : no problem, enjoy! Me : how much was the total play thru required ? Haley : the play through is 29 times the bonus. Me : mmm Me : i depo 20 Me : my bonus was 2 bucks Me : 2 x 29 = 58 bucks Me : i won 560 bucks ..... in isis .... Me : i'm down to 438 now Me : and the play thru still isn;t over ?! Me : how is that 29 times ? Haley : The playthrough depends on a number of things, how youy play the number of bonuses you receive etc Me : all on slots Me : no poker no table games... Me : is supposed to be 100 % on slots.. Me : i won to about 580 and now i'm losing up to 438 bucks... thats over $200 worth of play thru including wins and losses Haley : Please bear with me one moment, I am checking for you now Haley : Please email support@gowildcasino.com with your complaint and they will replay to you swiftly with an answer or a solution. Me : mmm Haley : I would love to answer your question now,... Haley : However, as Im sure you can appreciate the playthrough has many variables and needs someone to look over your account. Me : i know just weird ... cos unless the play thru is 29 x ( $20 + $2 ) Me : otherwise if 29 x $2 bonus then 58 would have been met alot time ago Haley : You may possibly be correct, if you email support they will answer you very quickly and let you know exactly why the playthrough has worked out the way it has Me : yup alreayd emailed Haley : great, they will get back to you as soon as possible Me : mean while Me : can u check again how much i have left to go ? Haley : You need to wager 58 for your play through Me : STILL 58 ?! Me : heck i'm down to 411 already Me : why is it still 58 ? Haley : Please wait for support to reply to you they will be able to give you an answer in fullsomethings fishy with Gowild, be weary for now...

 

[BabyOxide]

see it makes no sense any how i see it..."
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if my play thru was 29 x ($20 + $2) = $638"
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if i had won 560 and continue up to 580"
and back down too $400,"
my play thru would have been atleast $200 to $250"
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the support would have told me... i still have $400 plus to play thru"
BUT"
support tells me its $58 to go ..."
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at $438 it was $58"
at $411 it was $58 ..."
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that means my plays DID NOT count towards play thru ...."
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so with that.... it means that $2 bonus x 29 = 58 dollars worth of playthru for the deposit ..."
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WHICH again does not make sense, bcos i'm played thru more then $200 and it did not register ?!"
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either way it tells me that gowild is a scam .... so guys beware.... "
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if i do not get my pay out from this major win"
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i would have lost a total of $220 in deposits plus whats left of my win $396 "
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[BabyOxide]

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edit:"
seems like some bad news about gowild ?"
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http://www.onlinecasinoextra.com/gowild-casino-onlinecasinoreview.html"
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http://www.google.com.au/#sclient=psy&hl=en&q=gowild+casino+rogue&aq=1v&aqi=g-sx1g-v1g-o1&aql=&oq=&pbx=1&fp=678f2db0b267c653

 

[Tirileja]

Well that news was a little old. I know they have been accredited and have getting great reviews lately."
I do agree somethings is very wrong with your playthrough of only $2."
Could it be an earlier bonus that still has a playthrough left? That can happen if your account wasn't at 0 from the start."
I hope they work it out for you, and don't lose everything waiting for that answer

 

[BabyOxide]

update, play thru is counting down now -.-'"
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apparently progressives do not count towards play thru

 

[Tirileja]

That's great you found the problem, but i do understand the feeling you had."
It's a great casino so keep on winning

 

[BabyOxide]

yeah found out finaly ... but then i've lost nearly all my winnings . then the staff told me progressive doens;t count ... stupid... casino

 

[Tirileja]

I'm sure you can find the rules about playing with bonus in the casinos T&C so don't blame the casino for that please!"
We all have to read carefully before we start playing. Some casinos might would have void your winnings for playing progressivs so be careful next time.

 

[deej]

yeah u can't cash out at go wild if u have a bonus and play progressives anyway. so even if u could cash out u couldn't