has anyone cashed out from the new rival gold rock casino.on the 10feb i deposited twice and one of them 26 dollars. i won 450.00 and cashed out. i emailed them because there online customer service is always closed. i asked about flushing my acct and i asked if i needed any documents as i went to there site and did not see any to download or submit. i did not here back from them until the 15 telling me that they needed docs. i sent the docs as soon as i got the email. i just got an email telling me that they dont flush until after the first withdrawal. too 6 days to get that back. but i have not heard about my withdrawal. i only have one acct and i always send good docs. so there should be no problem.this is bad service. 7 days for a withdrawal. i have deposited a total of 5 times. 2 more after this withdrawal but i will not deposit anymore until i get my money. i think they have horrible customer service. they should get back before 24 hrs not 7 days.bel.. do you know much about this group. i thought they were suppose to have fast withdrawals..i am pretty upset. i still havent heard if they accepted my docs. i asked to get back to me.are they really a good rival company??????
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gold rock casino
- Thread starter virgie
- Start date
virgie,"
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I too had troubles getting my first withdrawal, it took a total of 8 business days to get it. However, I believe they are having problems switching over, and they are a little behind. You will get your money, it just might take a little while longer. You could go to live chat and see what the status of the withdrawal is, maybe they can help you out. Good Luck.
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I too had troubles getting my first withdrawal, it took a total of 8 business days to get it. However, I believe they are having problems switching over, and they are a little behind. You will get your money, it just might take a little while longer. You could go to live chat and see what the status of the withdrawal is, maybe they can help you out. Good Luck.
THANKS, i have emailed now 3 times my douments and still have not heard if they got them. i did talk to dan and cam today they are trying to figure out why they have not recieved it.they did give me a free 25 chip for the problem. i am thankful, i just want my docs recvd and be done with this. they said they have sent emails right away, but i never got them until 5-6days later.but i am happy that they are working on it. i guess i just i have to have all the problems... lol... anyways i am grateful they working on it and will let all of you know when it clears up... i hope to continue to play there and spend my money... since we all know i spend a fortune at these casinos.. way more than i should.....lolthanks bel for all your help in this matter. you are great at your job... that is why i only come here and play from here. you have my back..thanks gold rock for working on this for me..
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