No reply to email so went to chat here is their reply:Frankie: Hello, How may I assist you?pam: Hello I received an email stating I had $20 bonus waiting in my acct. I logged in and nothing. I sent the email to your support with no reply.pam: acct. pmillsFrankie: Just a moment please, let me check your account.pam: okFrankie: Sorry I'm afraid you are not eligible for that promotion, because you're actually eligible for our hottest promotion! 333 Free Spins so go ahead to the cashier, claim it and Have fun!pam: 333 free spins is that one of them deals where it transfers to another stage?Frankie: Yep.pam: yish you can keep it! No fun there with all the extra playthroughs and suchpam: please don't send emails that don't hold up to what they say either. That is false advertisement!@pam: BAIT AND SWITHCH is what you guys gave me!! Frankie: Sorry you feel this way.pam: Well tell me the old bait and switch wasn't used in this situation when i was promised in the email $20 no deposit and now your saying I get a multi-stage promoFrankie: I'm sorry but I'm not familiar with the BAIT AND SWITCH method.Frankie: So I really cant answer that..pam: ok well I know of a few really well known forums that do and will post this to let them know the kind of casino this really is. thanks for your timeI won't play at a casino which cannot honor their emails and not give me the old BAIT AND SWITCH.