If you contact them between 10am and like 3 pm mountain standard and tell them your number was current but you never got the text they might credit your acct I was able to get them too credit mine but you have tyo get ahold of them when a manager is in the office I put the time i did above as I was able to get a manager to help me between those hours mnot sure where u are but adjust clock according ly and try that Id do it soon or they wont do it though they are kinda jerks sometimes