Grand mondial bonuses suck!!

[deej]

just a quick rant... i deposited more than $220 into grandmondial today and have done every week or so for ages and nothing not one bonus (except winnings from a contest here, much apprecated by the way) because i don't deposit on the weekend if i did that i would get 25%. and when i talk to support, a one sentence reply, unfortunatly we cannot give a bonus at this time. Just sucks is all.

 

[chas24]

I concur, they do me the same way!!!!!!!!!!!!!!!!!1111

 

[belgamo]

WOW, I am surprsied I get 35% on all my purchases through the week automatically credited. I do deposit like you deej.
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Deej PM me your acct number and Let me see what I can do.

 

[belgamo]

In fact heres my February mail VIP Bonus The Weekly VIP Bonus offer is simple: The more you purchase and play every Monday, Tuesday, Wednesday and Thursday, the more we’ll reward you. This means that your VIP Bonus will change weekly, based on your last week’s purchases. In other words, the higher your purchases during the previous week, the better your VIP Bonus offer will be! Your VIP Bonus for this week is: Get a 35% match bonus up to $4 000 in purchases instantly. I’d also like to take this opportunity to remind you that you are now able to opt-in once for all the WEEKEND promotions for the entire month of February. Simply email me at <a href="mailto:lilani@playshare.com">lilani@playshare.com</a>. Please note, if you do not email me I will assume that you do not wish to participate in the weekend promotions. So, don’t forget, email <a href="mailto:lilani@playshare.com">lilani@playshare.com</a> to opt-in and automatically qualify for all weekend purchases this month! Promotional Terms and Condition Your VIP Bonus is only valid for a 4-day period from 12pm (GMT)Monday until 12pm (GMT) Thursday each week for the month of February. The minimum qualifying purchase is $20. Your bonus will be automatically credited to your account upon a successful deposit. If you do not meet the previous week’s minimum purchase requirement, you will not receive a VIP Bonus the following week.

 

[deej]

PM sent bel

 

[cin1809]

I never get anything either, They always say that they dont have any oustanding bonus for me....

 

[Kraziegurl79]

I think the most that I've ever got from them were the 777 loyalty points (before I got blocked, due to MGs pulling out of the U.S. market).

 

[orawanccg]

Really??   WOW, they have never been stingy with me, so that's surprising to hear, Deej!  Hmmm, maybe you aren't making the right jokes while asking for free stuff.     heh heh - No, I really am serious.  I have always had fantastic experiences dealing with support - (well, i'd say 7 out of 10 times, average), and there have also been a few SPECTACULAR free spin surprises hiding in my acct!  example: last week i found 6 SETS of 20 FREE SPINS on TOMB RAIDER: SECRET OF THE SWORD!  it was fantastic!   i don't know if it helps that this is how i asked:  Hello, there, [agent's name].   Will you PLEASE sift through my acct and try to find any/all secret, hidden bonuses/free spins which i am not aware of, please??       Thank you.  

 

[ohbhave]

orawanccg wrote: Really??   WOW, they have never been stingy with me, so that's surprising to hear, Deej!  Hmmm, maybe you aren't making the right jokes while asking for free stuff.     heh heh - No, I really am serious.  I have always had fantastic experiences dealing with support - (well, i'd say 7 out of 10 times, average), and there have also been a few SPECTACULAR free spin surprises hiding in my acct!  example: last week i found 6 SETS of 20 FREE SPINS on TOMB RAIDER: SECRET OF THE SWORD!  it was fantastic!   i don't know if it helps that this is how i asked:  Hello, there, [agent's name].   Will you PLEASE sift through my acct and try to find any/all secret, hidden bonuses/free spins which i am not aware of, please??       Thank you.  

Great idea, thank you for posting!  

 

[AKM2471]

I get a really hard time with Customer Service on chat."
I had asked CS if I had any special promos / free spins etc on the account, and was told by CS that I had already received my deposit match bonuses and would NOT receive anymore."
That is their answer for everything!!"
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So I called to discuss the account, and spoke to the Casino Supervisor, and explained my concern over rude CS . Was told that I DID indeed have free spins on Avalon, and Tomb Raider. I did tell supervisor that no mention was made of the free spins when speaking with CSR the other day, and for my lack of support, he credited my account with another 20 free spins on Tomb Raider "
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Supervisor also mentioned that if I had any other concerns with my account, that I am to speak to him directly and not go thru on line support.

 

[orawanccg]

Hey, thanks for your feedback AKM2471. I definitely find it useful. COOL.

 

[shellstarr]

wow i didn't even know you could be deposit bonuses at all through the week i get the emails for the weekend one but not for durring the week i feel ripped

 

[queenmap]

Me too shellstarr..and when i ask live chat, they say there is nothing available. I play here often and they are nice about topping up my loyalty points when they get close enough to do so. "
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[shellstarr]

ok grab this for a laugh i went to live chat too ask too be unsubcribed as too the amount i put into that casino to the pay out rate is not good so expressed this is in a very polite way and said about i hear all these ppl get free spins and stuff and asked why i didn't get them if it was because i'm not a high roller valid question i thought but no Petro the person i was talking with just ended the session with no reply or anything so i went back and asked why i the session was ended as i wasn't being rude nor cussing and was just asked you want to unsubcribe thats fine YOU WILL NOW NO LONGER GET ANY EMAILS OF PROMOTIONS man just rude so i've now sent a email too the supervisor on this i don't get it we are the customer wether if some of how questions or statements don't sit well with them but the respect of a reply would be more well recieved than too just blatently end a session RUDE RUDE RUDE

 

[queenmap]

Wow, I have never encountered anyone being rude with live chat. But, yes, if they just diconnect the session that is rude. Maybe try giving their phone # a call, it may help and explain the rude customer service you recieved. (Just a thought)

 

[shellstarr]

I would but i'm in new zealand and would be a huge cost to ring them i've given them enough of my money with out totting up my phone bill all good tho but i'm now looking for aother casino too play at i'm a mg fan any suggestions????

 

[queenmap]

shellstarr..take a look here http://casinocashgiveaway.activeboard.com/index.spark?aBID=89469&subForumID=469358&p=2"
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I would suggest Rich Reels or Villento as i do play there too. Both are great casinos and every so often on Tuesdays they select players to get 40 free spins on a certain game.