kkessler,"
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I'm not a new player. "
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In the mail, I received a cd along with 'GRANDE25' bonus code. After a couple of unsuccessful attempts with redeeming this bonus coupon, I contacted support via live chat."
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'Kyle' took a look at my account and said that I do in fact qualify and am eligible for the ND $25. He manually credited my account with $25."
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I didn't bother to ask him what it was that made me qualify and eligible for 'GRANDE25.' "
All I know is I'm not new to the casino. Additionally, I've never deposited or withdrawn from them."
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Try contacting support..good luck!