Irish Luck - Has Their Own Rules?

[robsmom]

Hi,I played a free chip at Irish Luck casino, made the playthrough and requested a cashout of $25.They denied my request due to multiple accounts at their casino, which I do not have. So, I went to live chat ( I requested a copy of the transcript but never received it) and they said, Well, you may not have multiple accounts at this casino but, this applies to all Rival casinos.I said, I don't have multiple accounts, am I not allowed one account at each casino? After a couple of minutes and I had to ask again she said, yes you can have an account at each casino but, you have multiple accounts - I can see it- you have violated our terms (she displayed this about 3 times throughout the conversation)I said - I don't have multiple accounts, my husband has accounts at some Rivals and I have an account at others.Then, she said: Well, management decided this and there is nothing I can do about it.Soooooo, I emailed management, 2 days and no reply.NEVER had this problem at any other Rival so, if you can find out - WHAT GIVES ? If I'm wrong I'm wrong but, I'd like to know what the rule is and either nobody knows or their not saying.ThanksRobsmom

 

[13mar13]

Hi robsmom, look have the SAME problem with lot of rival, only have one account and they say that I have multiples account. The problem is that you can create one account at rival 1 rival 2 rival 3 and rival 4 (all 4 are different) but work as same casino, the software take that account as multiples account. So that is why i close all my rivals account except sloto and vegas regal ( never had that problem)."
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[robsmom]

If it's built in to the software, why don't I have a problem with Superior or Pantasia."
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Also, that doesn't explain why I haven't gotten a reply to my email."
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[belgamo]

My advice is to ask for a MANAGEMENT REVIEW of your account.
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If you could also post your Irish Luck acct Id, I will make inquiries next week to see what I can find out.

 

[queenmap]

That is such a bummer. I know I have had problems also with the rivals saying multiple accounts. It's their software that detects something. I gave up with managers reviews and just play at Slotocash.

 

[Tirileja]

If you are playing from the same computer their system automaticly link the accounts.My doughters boyfriend played with his own accounts from my computer and I was denied $1400 and bonusbanned from most of the Rivals. I don´t mind anymore. I learned to play without the bonus and now I am winning much more

Ask for a rewiev at all Rivals because they will not tell you anything until you try to cash out.