i hate to say but alot of casino say that. I play at fortune lounge casino all the time, off subject but I used to be at the highest level of player, the last few months i havent been playing there cause of all the good contest here. anyway, they gave me my month bonus, you have to click a button, it said 30.00, sound good, third level bonus, well, when i went to redeem my bonus they only gave me 10.00 when i emailed them, they would only give me the 10.00 even though I saw 30.00, they asked for proof, why would i screensave it. But i guess i have to in the future. I went all the way to management, and they said sorry so sad, You only get 10.00 cause that is what membership you are now.I was shocked and told them I was a member of this forum and would tell everyone, but forgot until now.I used to love them,they paid by an atm card which made it easy to get money, but after this all for 20.00 and I told them to ck my history that you have gotten thousands from me this past year, but it didnt matter, they said sometimes the get the links mixed up, but i only get 10.00So the point is, even well established, good reputation companies can sure be bad,Play at Club Player, every time i play and lose, I contact them and they give me a free chip......