Just Disconnect My Service Already!

[Mben]

This is going viral.I give props to the customer for not going off on the service rep. He seemed calm, cool and collected throughout the whole agonizing 8 minutes it took to get his Comcast service disconnected. And he was right. It was none of Comcast's business as to why he wanted to disconnect. On the other hand, I can see why Comcast would think this info would be useful. But to hound a customer like that ...

[video=http://youtu.be/awV9PeX8eEA][/video]

 

[Sookie]

Unfortunately for the obnoxious service rep, the customer happened to be Ryan Block, internet blogger and co-founder of tech site Engadget.This call reminded me what it was like to try and get AOL disconnected in 1998, which was hell. It took months of asking and even when the service was finally stopped they kept billing.