MIAMI CLUB UN- AUTHORIZED DEPOSIT

[tamaroa]

I did NOT MAKE A DEPOSIT. Please try to find out what is going on here.   I am not a happy camper !         MBEN I HAVE SENT YOU PM WITH MY ACCT # PURCHASE DETAILS: Credit card last 4 digits: xxxx-xxxx-xxxx-4338 Charged: 40.00 Voucher Transaction Number: 20130115200256282573000000Account:   I BLOCKED MY ACCT #        DO NOT WANT TO SHARE     Credited: 40.00  

 

[Mben]

I received your account number, tamaroa.This is information from the casino? Is it showing on your bank statement? I will send your account number to the rep and see what questions he has for you.-- Edited by Mben on Wednesday 6th of March 2013 08:28:17 PM

 

[tamaroa]

It was a confirmation email from them. I logged on and tried twice to contact live support, no luck. I had to leave for work so I turned here, I know you can get answers, thats why this forum :                                                        ROCKS        

 

[Mben]

I have not heard back from the rep, tamaroa. As soon as i do, you know i will update your thread. I could have sworn i edited in a couple of questions for you in my last reply. Obviously not, so here they are. Was the $40 in your casino account balance and if so, did you play it? Was the $40 deducted from your bank account?

 

[tamaroa]

Dear Tamaroa,Thank you for contacting us.It seems to be a technical issues with the notifications and you are getting emails from the previous deposits made, For example this email is related for deposit made on 2013-01-15 , please accept our apologizes about this incident, we will credit your account with a $5 for all the inconveniences created.Your understanding is much appreciated.Please feel free to contact us if you have any additional questions.Sincerely,Andy

 

[tamaroa]

This is not the first time I have heard the term technical issues from them. Tourney issues and that was mt answer before. What exactly does it mean ?

 

[Mben]

tamaroa wrote: This is not the first time I have heard the term technical issues from them. Tourney issues and that was mt answer before. What exactly does it mean ?

I received the same reply from the rep this morning after he spoke to support about your account.This happens to me all the time at a couple of different casinos. The deposit confirmation email shows up a day or two later. Those emails have a date on them though. That's why I was wondering if there was $40 in your acount and if it was taken from your bank balance that day. We probably could have put two and two together. The tourney issue that has not been answered is a Liberty Slots issue and it hasn't been answered because we don't have enough information from the player. Their rep is certainly anxious to get it resolved but the ball right now is in the player's court. I'm glad your mystery deposit issue is now solved and that they comped you a bit for your concerns.