My chat with one of their cs reps!! info: Please wait for a site operator to respond. info: You are now chatting with 'Emily' Emily: Hi and welcome. How can I help you? vacant1: hi vacant1: can you tell me when michael kendricks will be in the office to answer emails. I've sent 2 with no response as of yet Emily: Unfortunately Michael does not respond to emails, can I assist you? vacant1: he's your casino manager is he not? Emily: He's the general manager of the casino vacant1: i was told hours ago by someone else that they would forward my email to him and he would respond when he got in at 11pm your time Emily: I'm afraid that the customer service rep you spoke to must have gotten confused. Mr. Kendricks does not work nights. vacant1: okay good to know Emily: What is the problem? May I assist? vacant1: i will explain but am sure not much you will be able to do dear vacant1: I downloaded and joined through a link that promised a $10 ndb to try out your casino... vacant1: as this is a very new place i always like to try them this way to decide whether or not i will make a deposit... vacant1: turns out that this link was well crap and untruthful about the ndb... vacant1: being that i am a mid-high roller where i play i wanted to ask mr. kendricks to make an exception and allow me to be credited with this bonus so i can try game speed etc... Emily: That bonus was only available for a specific affiliate, but somehow word about it leaked out to other forums and it's created a lot of confusion, to the point that we've cancelled the bonus for the affiliate that it was originally created for. vacant1: i also forwarded the forum name to him so that this can be stopped asap vacant1: i hold each casino to the highest standards since i play every single day and was hoping there was something that he could do.. vacant1: that was basically what i wrote to an extent vacant1: would you like the forum name so maybe an email or something so maybe an email can be sent to them or some other action taken? Emily: I can enquire from my manager, I'm not sure how much good it will do, but I will ask
vacant1: the forum name is
x!@#X$%^X.com if thats any use at all to put an end to this mess Emily: Ok Brandon, I do see that you are associated with the correct affiliate, however, there seems to be an issue with the bonus code. I can't do anything about this at the moment, however I can do an internal query to our Marketing manager, to request that he has a look at this and resolves the issue for us Emily: I can't credit the bonus to your account, as I don't have authority to do so, however, I will follow this up, as it seems that you are correct and should be able to redeem this. vacant1: okay will i receive some sort of email or shall i just try to redeem tomorrow or another day? Emily: I will request a response from the Marketing department, I would recommend that if we have not called you by this time tomorrow, that you get in touch with us via live chat or telephone in order that we can inform you of a solution Emily: I will be in the office at this time tomorrow as well, so you are free to ask for me by name Emily: I would be more than happy to assist you. vacant1: okay great will do, you are making this casino look good they should give you a raise. lol Emily: Thanks
But they do pay us to try to keep our customers happy
vacant1: lol Emily: So if I don't call you, please give us a call so that we can sort this out
vacant1: will do i'll be working so i'll end up coming here. thanks again for the help you were great Emily: Thank you again. We will chat again tomorrow
sounds like they want to do right and maybe they'll be a trustworthy casino wel shall see. If they end up crediting the ndb i'm also going to make a deposit without a bonus after a few spins and see what the cashout is like. Of course if i get lucky enough to win.