No response to cashout request from El Dorado Palace

[fredhead]

On January 6 I requested a cashout from El Dorado Palace.  I've cashed out a few times there previously and always recieved my money within a week or so, until this one.  When I contact live help, they always say they will contact the people who handle cashouts.  When I ask if there are any problems with my request, they say there are no notes indicating any problems.  When I email customer support, the only response I get is an automaticly generated email with a ticket number.  When I call, they usually aren't available and don't respond to the messages that I leave on the voicemail.  When someone does answer the phone, they tell me they have my request and that I will recieve an email when they process it, which they say will be soon, but can't tell me when.  And then thats it.  Can you help me with this?

 

[Mben]

Unfortunately, we are not affiliated with El Dorado and won't be able to offer assistance, fredhead. Jan 6th is a long time to be waiting for a cashout and all I can suggest is to keep on them. It's strange that you received payments from them in a timely fashion and then all of a sudden this. I do hope they come through for you and if so, let us know. I'm sorry I can't help.