Pantasia - what happened to the 2-5 day cashout?

[PSP]

I played one of Pantasia's welcome no deposit bonuses in mid April and somehow managed to complete the playthrough. It was a $75 maximum cashout, so I contacted Live Help to make sure I had the cashout procedure correctly -good faith deposit of $25, fill out and submit the papers to accounting and patiently wait for the funds to go into my eWalletXpress account.I made the deposit and e-mailed the papers April 19 - my withdrawal is now processing Received an e-mail on April 24 saying that my documents had been accepted and that I would receive the cashout shortly When my status was still processing last Thursday April 29, I was assured by Live Help that the funds were going to be released tomorrow (Friday 4/30) or worst case Monday 5/3Here it is Monday - and still no cashout, so i contacted Live Help again about an hour ago. Here's the transcript:Xander: im sorry for this delay but most probably it will be completed within this weekpatrick8: I was assured last Thursday that it would be today at the latestpatrick8: it's already been 2 full weeksXander: it was suppose to be on the 27th but we had some techinical difficulties and this was the reason for the delaypatrick8: that was almost a week ago nowXander: yespatrick8: and you say that it's going to be ANOTHER week?Xander: i said within this weekpatrick8: What could possibly take that long?Xander: i just explained the situationXander: Is there anything else I can help you with?patrick8: I am very frustrated and I have no recourse Xander: please allow some timepatrick8: I have already been MORE than patient...and if it isn't done this week?Xander: im sorry but i belive this is the most i can do for you at the moment, this is bening handled by the accounting departmentpatrick8: OK Any suggestions? IMO, 2-5 days is too long - now they are talking about 3 weeks.

 

[MONEY80]

i totally agreee with you especially for an ewallet withdrawl or deposit

 

[catadams]

i usually receive my pay outs late evenings so might be in today like they said

 

[Mben]

I know that everyone is frustrated lately about the time it is taking with receiving their cashouts."
"
We have to remember that when Master Card pulled out of being a deposit option for online casinos, there were processors that pulled out right from under the casinos also. The casinos were scrambling to find new processors. There may still be hiccups with some of the casinos cashout process due to this."
"
I am not saying that 3 weeks is acceptable to wait for your winnings. All I am saying is that they may have problems right now and are hopefully working on correcting them.

 

[nonna]

rivals take forever with cashouts even when it is going to ewallet i waited 2 weeks from them and when i finally ask it was there that night and this was before the pull out of mastercard

 

[Mben]

Some Rivals take forever with cashouts. "
"
I have received cashouts from Sloto'Cash Casino in just under 3 hours in my QT account. "
"
Vegas Regal had a problem a few weeks ago (after the MC drama) where cashouts were taking weeks and within the last few weeks they have been paying out within 12 hours. "
"
I don't play at every single Rival out there, nor do I cashout at half the Rivals I play at so I have limited experience on the time it takes at each one. But with Sloto'Cash paying me in under 3 hours, there is no reason for me to play anywhere else. (but I do still)

 

[crazyashell]

not that long ago i withdrawal from VR and it took almost 3 weeks and than i withdrawal again VR and it only took 2 days

 

[PSP]

Update: I was pleasantly surprised to see the funds hit eWalletXpress today.

 

[catadams]

good job!

 

[Mben]

That is great news PSP. I am very happy for you!

 

[bsilva028]

i am waiting by the samething but its in VEGAS SKY CASINO"
but in my case is worst"
they dont know the days that i will receive"
they only say AS SOON AS POSSIBLE"
"
a withdraw to my neteller account"
of $525"
where are the 2-5 business days"
if helps, i have copy of all the conversations with the live support (different persons) to show that each person i speak gives a different excuse of saying that i didnt receive my winnings"
yet"
"
but all they say ITS PROCESSING IT WILL BI FINISHED AS SOON AS POSSIBLE

 

[bsilva028]

here is the conversation of today look"
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 30seconds. An operator will be with you shortly. "
"
You are now chatting with 'Susan'"
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Susan: Welcome to VegasSkyCasino Live Support. How may I assist you?"
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bruno silva: hi i have an account in vegas sky casino i ma a withdraw in 7h may and i didnt receive yet why? at already passed MORE THAN THE 5 DAYS"
"
bruno silva: account bsilva028"
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bruno silva: e-mail 23.bruno@gmail.com"
"
Susan: One moment please."
"
bruno silva: ok"
"
Susan: Thank you for holding."
"
Susan: The withdrawal is being processed and will most likely complete this week."
"
bruno silva: this week???"
"
bruno silva: it has more than 1 week waiting !"
"
bruno silva: are you saying that i must wait one more week??"
"
Susan: It will most likely complete in a few days."
"
bruno silva: another few days?????"
"
bruno silva: you are saying me that at one week "
"
bruno silva: please tell me a correct answer !!!!!!"
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bruno silva: not this week "
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bruno silva: not in a few days"
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bruno silva: a true and correct answer"
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Susan: I am sorry, I see the withdrawal is being processed, I am not able to give a specific time."
"
bruno silva: write you will receive your winnings in ___ of __________ of (2010) at __:__ (am / pm) please substitute for the time "
"
bruno silva: WHY IS BEING PROCESSED YET?????????"
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bruno silva: WHY ITS NOT COMPLETE IF ALREADY PASSED MORE THAN THE 5 BUSINESS DAYS WITHOUT WEEKENDS?"
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Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay. "
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Susan: It is being processed at the moment to be paid out."
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bruno silva: but the time its not 2-5 business days? "
"
bruno silva: yes it is (it says in the casino and in the site)"
"
bruno silva: so why is taking more time than that?"
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Susan: I will be right with you."
"
Susan: It can sometimes due to unforeseen delays take a little longer than that."
"
bruno silva: why? in other rival powered casinos i have received sometimes in the same day, other times in 2 days"
"
bruno silva: why here takes longer than that?"
"
Susan: Your patience is appreciated. I will be with you shortly."
"
Susan: I will be right with you."
"
Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay. "
"
Susan: Your patience is appreciated. I will be with you shortly."
"
Susan: I will be right with you."
"
bruno silva: ok"
"
Susan: Your patience is appreciated. I will be with you shortly."
"
bruno silva: hii???"
"
Susan: Is there anything else I can help you with?"
"
bruno silva: yes you didnt say nothing"
"
bruno silva: why? in other rival powered casinos i have received sometimes in the same day, other times in 2 days"
bruno silva: why here takes longer than that?"
Susan: Your patience is appreciated. I will be with "

 

[crazyashell]

bsilva028 you will get payed it is only taking way longer than you want"

 

[bsilva028]

i am not saying that i will not get paidbut read theyr site the mos trusted online casino and bla bla blafast payments (2-5 days)where are they?they dont know  when i will get paid ?i only ask when i will get paid answer : this weekin the other week alreay passed the same question and the same answer this week in next week they will say again this week?

 

[bsilva028]

look"
live chat says EARLY"
look what support says"
"
to 23.bruno@gmail.com"
date Tue, May 18, 2010 at 4:11 AM"
subject Re: my account (Issue #4953381)"
mailed-by casinocontroller.com"
"
hide details 4:11 AM (5 hours ago)"
"
"
Dear bruno silva,"
"
Following up on your email."
"
Please be informed that you should receive the cashout later on this week or early in the next week."
"
We apologize for the delay."
"
If you have any further questions, please don't hesitate to contact us again."
"
Have a nice day."
"
Sincerely,"
Vegas Sky Customer Service"
"
see? i dont know if i will get paid, they are allways saying EARLY NEXT WEEK, then LATER or never

 

[bsilva028]

the money arrived today

 

[Mben]

Well Bruno, they followed through with their last email! "
"
That's great news! I am very happy you received your winnings. Maybe not a quickly as you would have like, but you did receive them and that's all that counts. (sort of lol)

 

[bsilva028]

my problem to receive was not the time"
was the dialog, i contact the live support :"
i ask the 1st time, they give me a date (5 business days)"
in that date it wasnt"
i ask the 2nd time"
they we are sorry its taking a bit more time and give me another date (one more day)"
and again, the money it wasnt"
i askt the 3rd time"
they say another date (end of the week)"
and i ask by a correct date because the 2 times i asked before to the live support, they told me one date and it wasnt available, and the live support didnt tell me"
i write an e-mail to support@vegassky......"
and they answer "
Please be informed that you should receive the cashout later on this week or early in the next week."
"
RESUME:"
3 TIMES I CONTACTED THE LIVE SUPPORT, WITH NO CORRECT ANSWERS"
ONLY WHEN I WRIT THE E-MAIL TO THE SUPPORT I GOT A CORRECT ANSWER, "
4 times asking to get a real date its not too much?

 

[Sookie]

crazyashell wrote: not that long ago i withdrawal from VR and it took almost 3 weeks and than i withdrawal again VR and it only took 2 days

A while back i had a cash out from Vegas Regal where they requested my docs again even though i was verified and had cashed out several times already and the whole thing took over 3 weeks - i was so mad!BUT the next cash out after that only took 6 hours.Though i have never cashed out at Pantasia Casino-but maybe they are dealing with the same thing that Vegas Regal was and hopefully they get it straightened out at Pantasia as well.Im so glad to hear you finally got it PSP

 

 

[bsilva028]

READ THIS ABOUT GO WILD CASINO"
"
"
--------------------------------------------------------------------------------"
You are now chatting with Sarah "
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"
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Sarah : I appologize, you can claim this one time offer now and the next deposit is 20% bonus and 20 spins on Hitman on your deposit of 50"
Me: ahh in the next time its 20% plus 20 spins but this time is 100% without spins"
Sarah : nEXT TIME 20% bonus and 20 spins on Hitman on your deposit of 50 or more"
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Me: 50*"
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Me: no in the beggining you said 100%"
Sarah : amount of deposit matches amont of bonus on one single deposit"
Me: Sarah : You can claim fantastic match bonus in the amount of your deposit100% UP TO $200 that means that the max bonus is $200 but no minimum bonus"
Sarah : You can claim 100% bonus up to 200 creditsShould you choose to invest 200"
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Me: you said 100% by the amount of my deposite"
Me: MAX 200"
Sarah : Still you used 50 match bonus on your one single depsoit"
Me: but no minimum"
Me: so like you have lied to me"
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Me: i dont want any bonus of you, i like that speaks the true since the beggining"
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Me: so"
Sarah : Dear, the promotion was match bonus"
Me: like you didnt said that"
Me: please return all the money to my neteller account"
Sarah : Like I have said You can claim fantastic match bonus in the amount of your deposit"
Me: but yu didnt speak any minimum or any maximum deposite for the bonus"
Me: you only said 100% up to $200, that means that the max bonus is $200 but you didnt speak any minimum value"