Planet23 Bonus issue

[idumitra]

Please BELGAMO help with this: i have redeemed the 100 $ at 23 minutes at planet 23, i have made the playthrough for the first stage, because it was a multistage promotion but when i wanted to deposit today, the bonus wasn't any longer in my account, i have mailed the casino manage and Jenny Nolan, but all i have got was a vague answer and waited for almost 24 minutes in the live chat for nothing.I'm not a beggar but a bonus is a bonus, and a winning one.This is a copy and paste from the email i have sent to danny@planet23.comhi my name is xxx, my username is idumitra and i have an account with your casino since you have been a top game. it is true that i have never deposited yet in your casino.a few days ago you had  a promo with 100$ free for 23 minutes.i have won the first stage of this promo.today when i was willing to make a deposit i have noticed that i don't have this promo anymore in my account. HOW COME? WHAT KIND OF A CASINO ARE YOU? I tell you ROGUE CASINO.i'm glad i have never taken yet the occasion to make a deposit. YOU ARE STILLING PEOPLE MONEY.where is my promo which i have won. i will CLOSE my account and i will tell my bad experience with your casino on all the forums i know, including casino meister, not to get a single dime of deposits from now on. Please credit my account with the promo, including as an apology a free chip, in the worst case i will think to get a lawsuit against your casino for breaking the terms and conditions. You are a BAD example of a casino, especially RIVAL. I have tried to contact you on livechat, but it was not available, i was thinking to call from xxx to you, but i will better deposit the money on a microgaming casino , than waisting on a telephone line. SO I'M WAITING MY BONUS I HAVE WON, A FREE CHIP AND YOUR APOLOGIES. I HOPE YOU WILL HAVE THE DECENCY TO RESPOND AT THIS E/MAIL THANK YOU HAVE A NICE DAY and this is the answer from Jenny Nolan, because the other one the manager didn't care to answer to a client, being a manager too, i understand that is a busy man and doesn't care a thing for just a client..., but i want to everybody know my experience with this casino,former top game and a disgrace for all the rivals.In two years of online gambling, i have deposited almost 30 thousand euros in casinos, and not being a bonus abuser or anything like this, and i don't have multiple accounts with any of the rivals. Hello, I have received your facebook message and all the kind things you wrote on my wall. I , together with out tech team are trying to figure out what exactly happened with your bonus and will let you know what the outcome will be. <br clear="all" /> Jenny NolanCasino Host Planet23 Casinofollow me on twitter -http://twitter.com/Jennyplanet23 be my friend on facebook - www.facebook.com/jenny. so it took almost six hours and nothing in my account yet, maybe the program hours have finished, and i have to wait till tommorow to get an answer.this casino is a mess .and this is my live chat with Susan from Planet 23, where i have waited almost 24 minutes on live chat talking to myselfHere is a copy of your recent chat with casino support.  <table width="100%" cellpadding="5" cellspacing="0" border="1" dir="ltr">General Info Chat start time Jun 24, 2010 11:15:53 AM EST Chat end time Jun 24, 2010 11:40:03 AM EST Duration (actual chatting time) 00:24:10 Operator Susan  <table width="100%" cellpadding="5" cellspacing="0" border="1" dir="ltr">Chat Transcript info: All operators are currently assisting others. Thanks for your patience . You are currently placed in queue number 1. The average wait is 28seconds. An operator will be with you shortly. info: You are now chatting with 'Susan' Susan: Welcome to Planet 23 Casino Live Support. How may I assist you?idumitra: hi my name is xxx my casino id is idumitra and my email is xxx Susan: One moment please.idumitra: i am here because i wanted to make a deposit in order to claim the second stage from the multi stage bonus 100$ for 23 minutes, but i have seen an unpleasant surprise, the bonus i have won wasn't in my account anymore.HOW COME? idumitra: DO YOU OFFER FREE MONEY THEN YOU TAKE IT AWAY? idumitra: WHERE'S MY PROMO? Susan: One moment please.idumitra: Planet 23 is another rogue casino that steal people's money idumitra: well this is very unpleasant... Susan: Your patience is appreciated.  I will be with you shortly.idumitra: i don't understand how can a bonus not to be there where i left it... idumitra: i'm glad that i didn't make a deposit yet, who knows when i could be paid off.. idumitra: may be never idumitra: and now i have to wait like a beggar in your live chat for some bucks... idumitra: that really stinks.. Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay. idumitra: i am tired of this, from the morning i kept making complaints about this, i have written even to the casino manager but no answer from him. DEFINITELY YOU'RE ROGUE CASINO and i will tell on all the forums i know my bad experience with your casino www.casinomeister.com www.latestcasinobonuses.com www.nodepositforum.com and many others forums and i hope you will never get a dime in the future if it is the old way top game crooks and i want to see your casino broke for the way it understands to treat customers... idumitra: well i have great promos in my account but if it is the way your casino deals with me i have a second thought to deposit before idumitra: i don't know why you are so busy in getting some few straight answers, may be you have so many complaints about the people you are stealing from... Susan: One moment please.idumitra: i even wrote to Jenny Nolan but no answer from her.... Susan: I will be right with you.idumitra: and this is the treat i'm getting now , alone in the chat room talking to myself..nice indeed... idumitra: how extremely busy can you be? info: Your chat transcript will be sent to xxx at the end of your chat. Susan: Your patience is appreciated.  I will be with you shortly.Susan: We are looking into this for you.idumitra: i have had to copy and paste this to know everybody who wants to make any deposits with you that it is not easy life in the live chat... Susan: Thank you for holding.idumitra: i bet you will... everybody says that, i think if even Jenny Nolan could not solve this for me, who can from your casino... Susan: Thank you for holding.Susan: We will need to forward to the manager to look into this for you.Susan: As soon as it has been reviewed you will be notified by email.idumitra: yeah i know i better keep my money to myself rather to deposit with you Well i'm glad to have this attention from them, even the manager to look into my account for 100 $.IT MAKES ME LAUGH.and it wouldn't be a surprise to be banned after this from this casino, but for 100$ i will take all the legal measures because they have unilateral terms and conditions in which only the casino to win, but not you -- Edited by Cat Dancer on Thursday 24th of June 2010 03:41:06 PM

 

[MommyMachine]

RE: Planet23 CONFISCATES winnings

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Wow."
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I think you should relax a little, give them a little time before you start calling them rogues and whatnot. I am not a fan of Planet23 since it has become Rival. However, I don't think it's fair to start calling them a rogue because of this. Perhaps, there was a time limit on how long you had to claim the bonus, perhaps not. Just let them try to figure it out, and if they fail on their part, then come to a conclusion. With that said, we are all entitled to our opinions."
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Also, if you believe they are rogue, why would you want to deposit anyways? They didn't steal your money, if you haven't deposited it yet...unless you have deposited and I am just reading it wrong."
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Just my 2.5 cents. For what it's worth."
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[Sookie]

Planet23 CONFISCATES winnings

WOW-OK below i have broken down your post  and commented to the various parts, my comments appear in blue: idumitra wrote: Please BELGAMO help with this: i have redeemed the 100 $ at 23 minutes at planet 23, i have made the playthrough for the first stage, because it was a multistage promotion but when i wanted to deposit today, the bonus wasn't any longer in my account, i have mailed the casino manage and Jenny Nolan, but all i have got was a vague answer and waited for almost 24 minutes in the live chat for nothing.I'm not a beggar but a bonus is a bonus, and a winning one.This is a copy and paste from the email i have sent to danny@planet23.comhi my name is xxx, my username is idumitra and i have an account with your casino since you have been a top game. it is true that i have never deposited yet in your casino.a few days ago you had  a promo with 100$ free for 23 minutes.i have won the first stage of this promo.today when i was willing to make a deposit i have noticed that i don't have this promo anymore in my account.  &lt;&lt;So far this was ok- but it should have ended right here asking for them to look into it  and get back to you- then wait at least 24 hours for an answer-but  you arent even asking for an answer because right after you ask, you started writting in capital letters - which means you are yelling  and you  proceed to absolutlly  assault them in the same breath( or email as it were) &gt;&gt; HOW COME? WHAT KIND OF A CASINO ARE YOU? I tell you ROGUE CASINO.i'm glad i have never taken yet the occasion to make a deposit. YOU ARE STILLING PEOPLE MONEY.where is my promo which i have won. i will CLOSE my account and i will tell my bad experience with your casino on all the forums i know, including casino meister, not to get a single dime of deposits from now on. Please credit my account with the promo, including as an apology a free chip, in the worst case i will think to get a lawsuit against your casino for breaking the terms and conditions. You are a BAD example of a casino, especially RIVAL. I have tried to contact you on livechat, but it was not available, i was thinking to call from xxx to you, but i will better deposit the money on a microgaming casino , than waisting on a telephone line. SO I'M WAITING MY BONUS I HAVE WON, A FREE CHIP AND YOUR APOLOGIES. I HOPE YOU WILL HAVE THE DECENCY TO RESPOND AT THIS E/MAIL THANK YOU HAVE A NICE DAY Have you ever heard the phrase Catch more flies with honey than with vinegar? with itCat Dancer

-- Edited by Cat Dancer on Thursday 24th of June 2010 03:47:15 PM

 

[catadams]

RE: Planet23 CONFISCATES winnings

I  ALSO HAD PROBLEMS WITH THIS CASINO BUT I WALKED AWAY,WASNT WORTH IT! YOU DIDNT DEPOSIT SO THEY ARE NOT STEALING FROM YOU AND RIVALS DO STATE THAT THEY HAVE A RIGHT TO STOP A PROMO AT ANYTIME. MY SUGGESTION IS TRY VEGAS REGAL OR TROPICA.I HAVE WITHDRAWN  SEVERAL TIMES,EVEN ON A ND BONUS! GL

 

[idumitra]

RE: Planet23 CONFISCATES winnings

thank you catadams.i stick with vegas regal!!! but i am feeling like i have been cheated

 

[idumitra]

RE: Planet23 CONFISCATES winnings

but i think i will create a precedent and i will be the first to sue a rival casino over the terms and conditions.they are so abusive and i didn't like their attitude at all, not being to able to give a straight explanation , and what's the use of giving a bonus and take it to find out that you are bonus banned or not to have the bonus in your account.it is useless to have great promo if you stipulate in t&c's that you can have remove it at anytime.even Grand Privee Group has paid me before or Virtual Group.i have never met a situation like this before and from an entire casino no one to give you an explanation, come on it is only a casino, not a giant factory. i will expect an answer till tommorow as Cat said.

 

[cat034]

RE: Planet23 CONFISCATES winnings

idumitra wrote: but i think i will create a precedent and i will be the first to sue a rival casino over the terms and conditions.they are so abusive and i didn't like their attitude at all, not being to able to give a straight explanation , and what's the use of giving a bonus and take it to find out that you are bonus banned or not to have the bonus in your account.it is useless to have great promo if you stipulate in t&c's that you can have remove it at anytime.even Grand Privee Group has paid me before or Virtual Group.i have never met a situation like this before and from an entire casino no one to give you an explanation, come on it is only a casino, not a giant factory. i will expect an answer till tommorow as Cat said.i know how youre feeling i feel the same about the english harbour group and some of the other s i wont name but i let people find out  by themselves its their money and if they dont heed your warning so be it thanks for letting me know im listening i dont want to take a chance with something happening and then finding out later that they arent a good casino (prime case in point what happened to mommy machine at the other casino)anyway not my forum but is my $$$$ and opinion thanks for letting me post(keep us posted please iduitra to what happens have a great day )and remember if you dont stand for something you will fall for anything (good comment on the terms cat even though only a few casinos ever take away a promotion)and as earlier stated vegas regal seems to be good thus far

 

 

[krystalkitty]

RE: Planet23 CONFISCATES winnings

Made it to the 2nd stage also. Had to wait to deposit until today. Just checked my Planet 23 bonuses....it's gone also! Oh, well. I had fun and didn't lose anything!

 

[rebago]

RE: Planet23 CONFISCATES winnings

I'll bet they had many irate customers today. That bonus was so hokey anyway. Not worth all the trouble if you ask me. Good luck to those that made it and care.....

 

[PSP]

RE: Planet23 CONFISCATES winnings

idumitra, it's time to step back from the computer and take a deep breath. You'll be much happier approaching any kind of bonus that you get as just that - a BONUS, not life or death."
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If it is taken away, no matter how you view it, you still haven't really lost anything. If the casinos start confiscating your real money deposits, I'll be standing shoulder-to-shoulder with you!"
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...but that's not the case here. You can talk about lawsuits all you want, but why do you think that the online casinos are based where they are? They are based where they are so that they are essentially immune from prosecution and lawsuits. "
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Approaching online casinos as cheap entertainment will save your sanity. If you REALLY want accountability, concentrate on reputable brick and mortar casinos in areas with well established rules of law."
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...and please stop holding the mods here responsible for ANYTHING. They are here to help and arbitrate disagreements - they certainly don't deserve this level of grief about issues where they really have no authority. If you consider anything you get from them as an undeserved bonus, you'll be able to sleep much better at night.

 

[idumitra]

RE: Planet23 CONFISCATES winnings

thanks PSP i already feel better !

 

[belgamo]

Let may say first , that in NO WAY SHAPE OR FORM is planet 23 Rogue.
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I am awaiting a reply as to your player situation, as this was your first post here.
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Perhaps you are rival bonus banned? Was there any other promos listed?
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No money was deposited so in no way did they confiscate any winnings. If you are bonus banned then it is in there right to deny the bonus. Everyone can get the fresplay, but when it comes time to claim the transferable funds, then it becomes a bonus and thus can be denied if you fall into the bonus banned category.
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There are always two sides to a story. Once i here there version I will comment, but until then I will not indulge in a slamming of planet 23. i personally play there and have not had ONE problem with bonuses, deposits or withdrawals.
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[idumitra]

thanks Belgamo i appreciate your opinion!

 

[idumitra]

and that's the answer from the manager:"
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Hey idumitra, "
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Thank you for your email and I apologize for what happened. The bonus is time limited and those things happen. I see in your account you are not new to Planet23 but this was your first deposit attempt. "
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Let me first say that Jenny, our Casino Host, it the best person to take care of those things. All you have to do is simply email her or send her a message on FB. I really don't think that posting such things on her FB wall or posting such posts on Belgamo's forum is the right way to approach such an issue. You have to give us the time to take care of it and answer. "
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Now that we put this behind us, Please let me know how much you wanted to deposit and I will make sure Jenny build the bonus for you manually. "
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I'm sure we can resolve this issue ASAP and that it won't happen in the future. "
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Thank you, "
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Danny Lerner"
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Planet23 Casino Manager"
Email: danny@planet23.com"
affiliates.planet23.com"
www.planet23.com"

 

[idumitra]

nice answer i have to say that they have made the best of it, but if they offers me the same wagering i will sure deposit

 

[belgamo]

Well i called them last night and woke my contact up, so hopefully its all settled up now.

 

[catadams]

job well done..makes me reconsider the casino. my problems with them is that i have never recieved cashback bonuses...they say they go out every sunday but i have never seen them. has anybody else gotten them?