PrimaPlay Casino [RESOLVED]

[eppa56]

Made a withdrawal a month and a half ago and still haven't received my money...they keep saying that the IBAN I give them is incorrect (even though I check it 3 times)..Casino ID eppa56

 

[Mben]

Made a withdrawal a month and a half ago and still haven't received my money...they keep saying that the IBAN I give them is incorrect (even though I check it 3 times)..Casino ID eppa56

Let me see what I can find out, eppa. I'll get back to you when I hear from them.

 

[eppa56]

Let me see what I can find out, eppa. I'll get back to you when I hear from them.

Thank you

 

[Mben]

I've heard nothing from their rep so I emailed them again today.

 

[eppa56]

I sent 10 emails before they answered one of them...really bad customer service

 

[Mben]

I'm about to drop this casino. They are not getting back to me. Very frustrating.

 

[eppa56]

Imagine how I feel...two months chasing them for my money...of the numerous emails I have sent they have probably replied to 2 emails...so annoying

 

[eppa56]

Wouldn't recommend this casino to anyone

 

[eppa56]

Mben the last email I received was from

Kind Regards,
CSR Violet
iNet.bet Support

 

[Mben]

iNet.bet Support

What in the world?

 

[eppa56]

still no money Mben...can't get them to answer an email

 

[Mben]

still no money Mben...can't get them to answer an email

Neither can I.

 

[Mben]

Neither can I.

I've made contact with our rep. Hang tight!

 

[eppa56]

hahahah not going anywhere..thanks

 

[Mben]

Our rep is contacting the Prima team and will get back to me tomorrow.

 

[eppa56]

Our rep is contacting the Prima team and will get back to me tomorrow.

 

[Mben]

"I've just spoken to the PrimaPlay finance team and they are going to get in touch with the processor and find out what is going on, once we hear back from them I'll makes sure to let you and the player know."

Progress.

 

[eppa56]

"I've just spoken to the PrimaPlay finance team and they are going to get in touch with the processor and find out what is going on, once we hear back from them I'll makes sure to let you and the player know."

Progress.

Thank you Mben

 

[eppa56]

Any reply yet Mben???

 

[Mben]

Any reply yet Mben???

No. He said he'd get back to me once he heard back, but I went ahead and emailed him just now asking for an update.

 

[eppa56]

No. He said he'd get back to me once he heard back, but I went ahead and emailed him just now asking for an update.

Thank you Mben

 

[Mben]

Any reply yet Mben???

You should have heard from the casino today per the rep. There was an issue with IBANs and they are working on it to correct it.

 

[eppa56]

I

You should have heard from the casino today per the rep. There was an issue with IBANs and they are working on it to correct it.

I just received their email...gave them another account number...let's see if this one works....thank you for your help Mben...i will let you know of the outcome...fingers crossed

 

[eppa56]

Still nothing

 

[dji420]

I'm sorry to hear that, apparently the reps take the weekends off so hopefully Monday will bring you some better news on the matter.

 

[eppa56]

I'm sorry to hear that, apparently the reps take the weekends off so hopefully Monday will bring you some better news on the matter.

One can only hope )))

 

[dji420]

eppa56, @Mben is really good at figuring these things out, it just takes a little patience sometimes.​

 

[eppa56]

eppa56, @Mben is really good at figuring these things out, it just takes a little patience sometimes.​

She great, she has done heaps to help me out...now just to wait for the money hahaha

 

[dji420]

She really is great, and the wait can seem forever sometimes.

 

[eppa56]

Mben the money has finally arrived...thank you so much for all your help.