Raging Bull

[daniela6968]

Did they turn into a crappy casino?

I did a withdrawal with max cash of $600. Says free bankwire. Then, I was asked for the forms and asked if it was a yearly thing since, I've withdrawn from them before.
I sent it in Jan. 18th.

Was in limbo forever. Finally got an email that it was approved. Feb. 2nd.

Feb 27th I get email that it was declined. Speaking to chat right now and she says because of missing documents. WTH?? Its been 20 min and seems I'm being ignored.

 

[daniela6968]

Also, was charged $75 processing fee. I was returned $525. ughhhh

 

[daniela6968]

lease wait for a Raging Bull agent to respond

Thank you for contacting Raging Bull Casino. My name is 'Franny Glass'.

Franny Glass: Welcome to Online Casino. Franny here. Please provide me your username, phone number and personal email address for verification. Thank you!

daiela6968: Hello, I'd like to know why, after almost a month, my withdrawal was put back into my account?

daiela6968: daniela6968


Franny Glass: Certainly, allow me a moment to have a look in your account. How was the weekend ? =^_^=

daiela6968: OK

Franny Glass: Thank you for holding Daniela, I can see why it was denied. There are some missing documents, please know you need to send these documents to keep your file updated and make sure you do receive your winnings. Apologies if no one consulted you of this matter.

Franny Glass: In order to update your file, we need to ask you for the following documents:

Franny Glass: -Copy of an Identification (Driver's License or Passport)

Franny Glass: -Utility bill (Showing your name and address)

Franny Glass: -Signed Certification Form for all the Credit/Debit Cards used

Franny Glass: -Copy of all the Credit/Debit Cards you have used to deposit

Franny Glass: The link bellow will take you directly to the Certification Form

Franny Glass: https://www.ragingbullcasino.com/form.pdf

Franny Glass: You can send your documents to: banking@ragingbullcasino.com

Franny Glass: Once the documents are received, they are viewed and processed within 48-72 hours. Due to an increase in the amount of documentation being processed, this may take longer. Also please note that the hours of operation for our Documents department are 10am to 7pm EST Monday-Saturday. Your kind cooperation and patience are very much appreciated!

daiela6968: what was missing??

daiela6968: are you freaking kidding me? i sent all that in.

Franny Glass: May I ask when?

daiela6968: its been almost a month!

Franny Glass: Allow me a moment to consult with someone, please hold.

daiela6968: jan 18th! been over a month

Franny Glass: Understandable, let check please hold.

daiela6968: banking@ragingbullcasino.com Jan 18 to me Good day Daniela Thank you for your email Please note that we have received your verification documents for withdrawal. We have forwarded your documents to the finance departments. Please note that it takes 24 to 48 hours pending period for the Finance Department to process the payout. Once the transaction has been approved, it takes about 5 to 10 working days for the payment to hit your account. If you require further assistance, don’t hesitate to contact us.

daiela6968: PLUS, I was charged $75 for processing and was returned $75 missing. So, what was processed?

daiela6968: Hellooo

daiela6968: Dear Daniela Hernandez, Your Payout of $ 525.00 USD for Account ID daniela6968 has been authorized to be paid out. You will receive another email once you payment has been sent. We thank you for your continued business and are always available if you should have any questions. Website: http://www.ragingbullcasino.com Email: banking@ragingbullcasino.com Phone: 1-800-920-0726 Thank you for your patronage. -The Staff at Raging Bull Casino-

daiela6968: helllooooo

 

[krystalkitty]

Well, that really sucks! Sorry you have to go thru this! I quit playing with them a year ago!

 

[Mben]

Hey Daniela,

I'm getting a hold of a rep to sort this out.

It looks like the cashout is moving forward again (after a month of you assuming it was going through the process which is complete BS on their part), so I will try and get an answer as to what the $75 was for. Are you sure it wasn't for a sticky bonus or something like that?

 

[daniela6968]

I didn't even think to look at the history. It says promo credit withdrawal. If I had known that, I would've withdrawn $675.

Don't worry about it now, its gone. And I'll check this casino off my list.

 

[Mben]

I didn't even think to look at the history. It says promo credit withdrawal. If I had known that, I would've withdrawn $675.

Don't worry about it now, its gone. And I'll check this casino off my list.

Ok, well the $75 mystery is solved.

I'm sorry you played it down. It would have been nice to have moved on to another casino while you just waited for this cashout. What's done is done though.

 

[daniela6968]

Patience was never my virtue. LOL I did so well waiting from Jan to Feb 2nd, waiting on them and not reversing it.

 

[roxcbrown]

Did they turn into a crappy casino?

I did a withdrawal with max cash of $600. Says free bankwire. Then, I was asked for the forms and asked if it was a yearly thing since, I've withdrawn from them before.
I sent it in Jan. 18th.

Was in limbo forever. Finally got an email that it was approved. Feb. 2nd.

Feb 27th I get email that it was declined. Speaking to chat right now and she says because of missing documents. WTH?? Its been 20 min and seems I'm being ignored.

 

[roxcbrown]

i'm glad i found this becuz its popping up everywhere..LCB, Casinomeister, and i'm glad i checked here. everything they are doing as i read here is exactly whats happening with so many people right now.. mine was authorized in early or late december and on jan 16th , it was processed. havent received anything. they joined the group of casinos that are all affiliated with players rewards card as they just joined them. i was aand still am a member but have 500.00 0n my prc card and cant use it any more and nobody knows why,i used to like it until one day the affiliated casinos wont/cant take my card any more . i spoke with prc and they found no problem, but when i try to use it it doesnt take. not trying to divert but since RBC and GRAND FORTUNE are new members with them , maybe that could explain. i just know that RBC is horrible in every aspect now and i m not seeming to get paid either.it's ridiculous.. thx roxcbrown

 

[roxcbrown]

oh and ..p.s.. the whole resubmit your docs.. has to be crap cuz that to buy them time. i resubmitted and they verified that they received.i have had no more emails since. after the one saying it was processed jan 16th, thay have not answered any of my emails so evey ow and then i go to my sent mail to them which was bank ing and support. i pull them up and add some more comments..i think my last one becuz everything has been said in detail over and over, this time i just added to my sent mail.."where's my money??" p do it whenever i think about it to remind them i have not forgot or want to just forget about it..

 

[krystalkitty]

So very sad these casino's have to do that to folks. I stick to the tried and true....Slotocash and Slotastic. You KNOW you will be paid in a timely manner

 

[PMM]

It's a shame when a otherwise good casino goes bad.