Hi,just to confort all the previous message,this are the email exchange with the casino support:"
Hello sir,"
Thank you for contacting us and for letting us know about this situation!"
We would like to let you know that we have already forwarded this issue to the proper department and we will address it with our uttermost professionalism!"
We are very sorry that you had to go through this and we would like to assure you that we always want to know you with a smile on your face, enjoying your time here, on our site and also that our best interest is to always better assist you."
Also, we would like to kindly ask you to give us one more chance. We have already added the $35 no deposit bonus to your account and you can come and try the games whenever you want."
Also, regarding the Instant Play log in situation, we have forwarded the issue to our technical department and it will be solved as soon as possible."
We appreciate your understanding and your patience and if you need help, we are here for you 24/7, on Live Chat or over the phone at 1-800-274-7345! Please let us know if you need anything else looked into as well."
We will be right here awaiting your response."
We wish you a great day!"
We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment."
At your service,"
Support Department<a href="http://RichCasino.com">RichCasino.com</a>"
THAN I REPLY ASKING:IS THIS BONUS CASHABLE?so,you can see the answer and hink if it's worth keep this silly bonus as a nice offer"
-- do not edit --"
Hello sir,"
Thank you for contacting us!"
We would like to let you know that your winnings from this bonus will not be cashable."
However, you are free to try the games whenever you want and we are always available 24/7 for you on Live Chat or over the phone with any questions or concerns, and of course, to assist you with any transaction should you want to deposit or withdraw."
If you need further assistance, please do not hesitate to contact us on Live Chat or call us at 1-800-274-7345 and we will check into it right away!"
Have a lovely day!"
We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment."
At your service,"
Support Department<a href="http://RichCasino.com">RichCasino.com</a>