i dont know. i can play at all four casinos. riverbelle, lucky nugget, gaming club and jackpot city. i get bonus offers every week. i thought only new sign ups are not allowed to play. i still play ever week at all four of the casinos. i have cashed out also in the last year several times. i think at least 10 times in the last year at one or the other of the four casinos.if u had an acct see if u can log in or contact support and ask why. i think they have one more casino and i am locked out. but not these four..i am sorry if some of you cant play there. i cant wait to get internet in mexico and foudn out how i can get the new games down there. hopefully they will let me. i now have a checking acct and a visa card from mexico.got to get that one working here to.i hope that helps answers any questions regarding these casinos.virg and thanks... i went back and lost it all but played all day..