Hey guys - I'm new to the forum so forgive me if this is old/nonsense 
but... I am currently having a less than positive experience with Tropica. I originally played on a $500 free chip and enjoyed the game, but quickly realised the bonus' were good for nothing except getting to know the game (the max cashout/playthroughs are always ridiculous). After familiarizing myself with a few slots, I deposited $50 a couple of times, won a little, lost it all again, had a good time etc. Then, a week ago, I put in $50 and was lucky enough to turn it into $250ish. I decided I'd break even - withdraw $200 and keep the $50ish for a few small stake sessions...all very good right?I set up a Neteller account to accomodate a withdrawl, even deposited another $50 to make sure the account was working fine. All good. I tried to withdraw $200 - wait a few days - nothing. I contact Tropica, and get a reply requesting that I now have to provide two seperate forms of ID, scanned and sent to them before the withdrawl is authorised.I don't have a scanner. I don't particularly want to send them copies of my passport, credit card and household bills. I'm not even sure if I trust these guys anymore?I've been in touch with customer service, who have eventually replied with nothing more than further requests for 3 forms of ID. I've chatted to customer support guys online, but just been stonewalled. They won't tell me why they require no ID to deposit, but ID to withdraw. The way it seems to me, this is - at best - an example of very poor customer service, and worst, an attempt to rip me off of money and ID? Can anyone help by at least reassuring me it's not the worst? Thanks guys, Pete
but... I am currently having a less than positive experience with Tropica. I originally played on a $500 free chip and enjoyed the game, but quickly realised the bonus' were good for nothing except getting to know the game (the max cashout/playthroughs are always ridiculous). After familiarizing myself with a few slots, I deposited $50 a couple of times, won a little, lost it all again, had a good time etc. Then, a week ago, I put in $50 and was lucky enough to turn it into $250ish. I decided I'd break even - withdraw $200 and keep the $50ish for a few small stake sessions...all very good right?I set up a Neteller account to accomodate a withdrawl, even deposited another $50 to make sure the account was working fine. All good. I tried to withdraw $200 - wait a few days - nothing. I contact Tropica, and get a reply requesting that I now have to provide two seperate forms of ID, scanned and sent to them before the withdrawl is authorised.I don't have a scanner. I don't particularly want to send them copies of my passport, credit card and household bills. I'm not even sure if I trust these guys anymore?I've been in touch with customer service, who have eventually replied with nothing more than further requests for 3 forms of ID. I've chatted to customer support guys online, but just been stonewalled. They won't tell me why they require no ID to deposit, but ID to withdraw. The way it seems to me, this is - at best - an example of very poor customer service, and worst, an attempt to rip me off of money and ID? Can anyone help by at least reassuring me it's not the worst? Thanks guys, Pete 
