they are a great casino! I have only deposited a couple times like $10 x 2or3 and it was year or so ago.....they process quickly and are very nice,...they even noticed I didnt use a bonus code with my deposits and well after I had lost my $10 they sent me an email and said hey,...noticed you didnt redeem a bonus and would like to make you welcome and help you recieve all the great things we have for you...your account has been credited with $120 have fun and here at the Lounge you will always feel like a VIP! I think they are great and they also cash out their comps in dollars (3 points =$3.00) sorry to hear you had a bad experience,...but you cant always get something for nothing and it is called gambling, maybe they just needed to see that you would take a risk and gamble something at some point. GL with all your future spin-spun-fun!