THE SAME THING HAPPENED TO MY STEP-DAUGHTER!! SHE CREATED AN ACCOUNT AT VIP LOUNGE (FROM MY COMPUTER, NOT KNOWING I ALREADY HAD AN ACCOUNT BECAUSE I'D UNINSTALLED IT), SHE REDEEMED A $99 FREE CHIP, PLAYED PINOCCHIO AND HIT FOR OVER $800 ON ONE ROLL DURING A FREE SPIN, WENT TO CRAZY VEGAS, AND PLAYED FOR A WHILE, THEN ALL OF A SUDDEN HER BALANCE WENT FROM OVER $600 TO $84!! SHE CHECKED THE TRANSACTIONS HISTORY, AND LO AND BEHOLD! THERE WAS A MANAGER'S WITHDRAWAL FOR $583!! WHEN SHE CONTACTED LIVE CHAT, HERE IS WHAT TRANSPIRED: <table border="1" width="100%" cellpadding="5" cellspacing="0" dir="ltr"> Chat start time Dec 5, 2008 7:44:29 AM EST Chat end time Dec 5, 2008 7:47:01 AM EST Duration (actual chatting time) 00:02:32 Operator Mike <table border="1" width="100%" cellpadding="5" cellspacing="0" dir="ltr">Chat Transcript info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation. info: Thank you for using our LiveChat Service. This is 'Mike'. How can I help you? Mike: Welcome to VIP Lounge Casino, how may I assist you today? LuvsAngels: Hi Mike, why did this happen?: 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Approved! ($573.95) 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Requested ($573.95) LuvsAngels: I didn't request any withdrawal Mike: yo dont have to worry is an error system Mike: is nothing in your accoun Mike: account* LuvsAngels: will it go back into my account> LuvsAngels: no, there's $84 Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck! info: Chat session has ended. This may have been a technical error. She then logged on to live chat again, and this was the rude, ignorant, and deceitful response she got from the thieves: <table border="1" width="100%" cellpadding="5" cellspacing="0" dir="ltr"> Chat start time Dec 5, 2008 7:49:40 AM EST Chat end time Dec 5, 2008 7:56:09 AM EST Duration (actual chatting time) 00:06:28 Operator Mike <table border="1" width="100%" cellpadding="5" cellspacing="0" dir="ltr">Chat Transcript info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation. info: Thank you for using our LiveChat Service. This is 'Mike'. How can I help you? Mike: Welcome to VIP Lounge Casino, how may I assist you today? LuvsAngels: I was talking to you, then you were gone! LuvsAngels: what about the $583? LuvsAngels: Mike? Mike: For future reference you can not redeem any free chips, free bonus or free promos on a row. Mike: and as far as I see you have multiple accounts Mike: and redemptions of free chips in a row Mike: without deposit LuvsAngels: No, I don't. Mike: let me show you LuvsAngels: I'm using my step=mom's computer LuvsAngels: is that wrong? Mike: this account under Mike: your information username : viploni Mike: 11/11/2008 9:29:33 PM 2171395 Coupon redeemed MONSTER75 Mike: $75.00 Mike: 311/4/2008 10:12:41 AM 2130533 Coupon redeemed APPREC100 Mike: $100.00 LuvsAngels: that would be my mom Mike: 10/4/2008 4:03:58 PM 1971274 Coupon redeemed CHECKIT75 Mike: $75.00 Mike: free chips redemption only entitle per computer per household, LuvsAngels: But again, I just opened an account Mike: really Mike: sorry LuvsAngels: I didn't know that Mike: the money was removed Mike: now you know Mike: ]play the $ 84 Mike: and next transaction need to be a deposit Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck! LuvsAngels: The horror stories I heard ARE true info: Chat session has ended. This may have been a technical error.