Hello, I still have not received any email so I went to chat:Connecting to server... [Welcome Message] Welcome to the Support Desk. An operator will be with you shortly. Please have your account number ready. Waiting for available agent... Found available agent: MCC agent. You can chat now. MCC agent: Thank you for contacting support, my name is Jason. How may I assist you? aila: Hello, my account number is rvr25241268 aila: and I was chatting with David aila: about the free fun aila: spin aila: David said that the issue with my free spin promotion is that I had an activity on Dec 17. aila: well the email did not mentioned anything about requiring no activity with the account MCC agent: One moment while I have a look at your account. aila: r u still there? aila: hello MCC agent: Where did you receive offer? aila: I received an email and I have already forwarded it to customer support about three days ago. aila: I just got disconnect from David right before aila: I started the chat with you aila: and as I mentioned in the beginning of this chat aila: David said that the issue with my free spins is that I had an activity aila: on Dec. 17 aila: and as I told him, the email did not read anything about the requirements of having no activity in my account MCC agent: Yes correct, due to this the Free Spins were not available, he was then checking on your original query regarding the 500 bonus and the chat was then disconnected. aila: so what would this mean for me? MCC agent: The free spins is not active on the account and you will not be able to use them. aila: So why was that not mentioned in the email? aila: So you're telling me that aila: because of the activity on the 17th of dec aila: I don't get to use my free spins aila: even if I was one of the first 500 MCC agent: Was the reason that you contacted us for the Free Spins ? aila: Well that is the subject that I am on aila: I received an email for a promotion that I am eligible for so I only want to know why I would not be able to get it. aila: The activity was on the 17th of Dec and the email was sent on the 22nd so if my account was not eligible than I would not have received the email. MCC agent: David is now free, would you like me to transfer the chat to him. MCC agent: MCC agent: aila: Only account that are eligible for aila: hello aila: r u there?-----and as soon as I was transfered the chat ended.