WinBig21

[crazyashell]

I have a $550 withdraw since may 8 and on may 21 it was complete and all i hear now is in 24 hours will 24 hours never come's

 

[Mben]

crazyashell, I have sent your username to the rep to see what's going on.

 

[kcitat63]

I have the same issue.  My withdrawal of $560 has been processing since 05/29 and I contact them every week and seem to get the runaround.  I now have a $545 withdrawal waiting at CrazySlots.  We will see how that one goes.  Both are Rival.

 

[crazyashell]

if anyone was to dep and you make your playthrugth and you realy think you are going to get payed like you have with other rivals think again this casino has a promble me and kathy have been wanting for a long time now to get payed and still nothing my money got lost in space and Sam keep telling me that I got payed when I never did kcitat63 I would like to say good lucky to you

 

[kcitat63]

Thanks, I read on another site that some people were having the same issues and were actually speaking to the same customer service people that I had been talking to.  Is there anybody on this forum that can help us?

 

[crazyashell]

Mben there is another one on the form that is not getting there winnings for WinBig21 and she belongs to the form her name is Kcitat63 I was just woundering if you want to try to help her also with this fking casino that dont wasnt to pay us are money and My withdrawal of $560 has been processing since 05/29 I did not say nothing to her intill I ask you first and here is what she wront today on the form Thanks, I read on another site that some people were having the same issues and were actually speaking to the same customer service people that I had been talking to. Is there anybody on this forum that can help us? __________________ kathy tatick So mben we are not the only ones that are having a promble getting are money from this casino

 

[Mben]

kcitat63 wrote: Thanks, I read on another site that some people were having the same issues and were actually speaking to the same customer service people that I had been talking to.  Is there anybody on this forum that can help us?

kcitat, what is your log in at WinBig21? I wil send en email off asking the rep to look into your account. As far as I am concerned, they should be blacklisted if this keeps up. 

 

[Mben]

crazyashell, I am still waiting to hear from the rep to find out if they found your missing wire and if so, have they resent it yet. Will update you when I get info.-- Edited by Mben on Tuesday 26th of June 2012 01:14:13 PM

 

[kcitat63]

Hi, my sign in is Kcitat63.  I am pending a withdrawal from CrazySlots as well and I am hoping for the best.  Still no word from WinBig21 and I have been waiting a month now.  I heard they may be having processor problems, but it would be nice for them to tell us the truth instead of getting the runaround thanks again

 

[Mben]

kcitat63 wrote: Hi, my sign in is Kcitat63.  I am pending a withdrawal from CrazySlots as well and I am hoping for the best.  Still no word from WinBig21 and I have been waiting a month now.  I heard they may be having processor problems, but it would be nice for them to tell us the truth instead of getting the runaroundthanks again

Your log in has been sent to the rep so he can tell me what is going on, kcitat. I'll let you know once I hear from him. 

 

[kcitat63]

Thanks so much, I sure would like to see the money.  Right now waiting for $560 from Big Win and $400 from Crazyluck.  Hoping for the best.

 

[dwatson]

Im waiting for a 235.00 cashout from winbig 21 since may 30th. I talk to a jax, henry on the phone when it works phones are down  more than r up. You get ur cashout 48 rs.  amonth ago 2 days ago i talked to a Bryan 1st time he actuall soundedshocked yhay i havent received it yet, got my hopes up, sam and paul  repeat the same  thing wait a few days, 48 hrs i woudnt be so pisse off but i deposited 25.00 and didnt get to pkay it so in my mind they are thieves and should be blacklisted or shutdown., debra

 

[Mben]

Hi dwatson, here's a copy of the pm I sent you a few days ago. I need your login please. Thanks!Hi Debra,Send me your details, log in, chat sessions. They are having problems with getting cashouts to a couple members here and are close to being blacklisted. But Belgamo thinks it may be a processor issue with them.I want to see what your issue is and maybe email the rep about it. Thanks,Michele-- Edited by Mben on Friday 6th of July 2012 01:19:33 AM

 

[crazyashell]

Mben have you hard anything else about my cashout and if they got the money back yet so they can send it again

 

[Mben]

crazyashell wrote: Mben have you hard anything else about my cashout and if they got the money back yet so they can send it again

Nothing at all, crazyashell. I even sent him other member's usernames and no replies to those emails. I think he is at the point of ignoring me because of their cashout problems. I will get with Belgamo as soon as possible about this casino. 

 

[kcitat63]

Maybe it is a processor problem, because I haven't seen my cashout from CrazyLuck either.  I have been waiting for that one for over 2 weeks now.Why can't they just send a check?

 

[crazyashell]

I cash out from crazy lucky casino and always got payed you willm get your money from them

 

[kcitat63]

I hope so, it's been kind of disappointing.  Never had this problem with Microgaming.....maybe it's time to stop until things in USA improve....if ever

 

[dwatson]

my login is dwatson  thankyou 

 

[dwatson]

my login is dwatson at winbig21

 

[dwatson]

I just called and talked to Bryan he remembered me from last week, he said they are having wire transfer problems and would a bank draft be ok to my home address, i said yes he said its the weekend so shud get it by wed. now this guy is either really convincing and a good actor, but Bryan seems to be the one to talk 2.

 

[kcitat63]

Thanks for the info D Watson.  Good to know they can send checks

 

[Mben]

Here is the rep's reply ...dwatson : We received her wire transfer details and sent to finance for processing. She will receive her withdrawal by wire transfer soon.crazyashell47 : We already sent her. (asking him if this is the new one he is referring to or the original cashout that never made it to your bank)Kcitat63 : Ask her to reverse transaction back to card. When she confirm, we will do. (asking him what the heck this means. If you know, Kcitat, let me know)-- Edited by Mben on Monday 9th of July 2012 01:34:25 PM

 

[crazyashell]

I am hoping it is the new one as soon as you no let me no Thank you Mben for all of your help

 

[kcitat63]

I got an email from support asking me to reverse my pending withdrawal, but if I do this I may never get the money. What do you think? Let me know what they say, thanks.

 

[kcitat63]

Hi Kathy,As we check you have a pending withdrawal in our Casino. If you want wecan reverse your withdrawal back in your card. So please send us firstfour and last four digits of your card and bank name.Do you take this to mean that they will put my withdrawal back on my bank card?

 

[Mben]

kcitat63 wrote: Hi Kathy,As we check you have a pending withdrawal in our Casino. If you want wecan reverse your withdrawal back in your card. So please send us firstfour and last four digits of your card and bank name.Do you take this to mean that they will put my withdrawal back on my bank card?

It sounds like it, kcitat. But let's hear from the rep first and whatever you do, do not reverse your withdrawal in the casino. 

 

[Mben]

Kcitat, the rep informed me that you did request the cashout to be put back on your card. Please let us know once you receive it. That way dwatson and crazyashell have some hope. (if they not received theirs yet)

 

[kcitat63]

Yeah I said what the heck it was worth the try.  In my account at WinBig21 it shows that the transfer is completed, but it has not hit my account yet.  I will let you know if and when it does.  Thanks so much for your help.  Now I am just waiting on the transfer from CrazyLuck.  I think they are having the same problems, because this one has been pending since 6/22.

 

[Mben]

You're welcome,kcitat. Keep on CrazyLuck the way you did with WinBig and if it is the same issue, then you should see your money from them soon too. As crazyashell said, they do pay.