Closed Winpalace (in the spirit of fairness)

[aggie51]

Since all of my posts on the site have been about not receiving my withdrawals in a timely manner, I thought I should let folks know about a positive interaction with Winpalace (just to be fair).I actually went back to Winpalace and made another small deposit and won 230 - I cashed out immediately, lol.  My withdrawal was approved on May 16 and I actually received a FEDEX package with a check on the 19th!  It seems as though the smaller amounts are being handled quickly, but the larger amounts are causing problems with the wire transfers.Just want to be fair - since I was complaining in the other thread.  Mben thanks for all your help - and if this is in the wrong place, please move it.   

 

[Mben]

Thanks for the positive review for Win Palace, aggie. I have said before, we always hear the negative about these online casinos so when players have positive experiences, it's nice to hear!WTG on your cashout! :biglcap: And you're welcome for the help.

 

[Mben]

Thanks for the positive review for Win Palace, aggie. I have said before, we always hear the negative about these online casinos so when players have positive experiences, it's nice to hear!WTG on your cashout! And you're welcome for the help.

 

[omeg]

Good to know aggie51.Thanks for letting other members know.

 

[aggie51]

Okay, my dates were off (not the 16th and the 19th) - my memory is not what it used to be! But here's the email exchange - I thought I had won 500, but they had to take the bonus away. But I'm happy. these are my my emails with Winpalace - I have no problems with it. Just to be fair. Read from the bottom up. I did delete my last name and email address.Dear AgathaThe amount of $270 has been deducted from your winnings due to your coupon liability for DEPSLOTS.4186 which you took on 05/05/13.!When a player makes a deposit and also takes a bonus, this is money that is provided to you on top of your deposit and it is not able to be withdrawn as real money (the money we give on top of the deposit), this is stated as a coupon liability and outlined in our terms and conditions.What the coupon liability means, is that if you deposit 100 USD and we provide 235 USD as a bonus, this 235 USD will be removed from a balance or winnings when a withdrawal request is processed,If you do not make a win and your balance falls below 1 USD, the coupon liability is removedIn your case, you took a bonus on 05/05/2013 for $270 that we put on top of your deposit.If you have further inquiries, we are here for youRegardsAdriannaFinanceFrom: AGATHA Sent: Thursday, May 16, 2013 10:08 PMTo: Adrianna Van De KampSubject: Re: Your wire transfer withdrawal as been approvedHello! Just received a check for 230.03. My withdrawal was for 500.00. Will there be another checking coming by FEDEX or will the additional be wired to my bank. I'm confused now - so please help.AgathaFrom: Adrianna Van De Kamp To: AgathaSent: Monday, May 13, 2013 6:49 AMSubject: Your wire transfer withdrawal as been approvedDear aggie51, Let me be the first to congratulate you on your winnings!Im happy to report that your withdrawal request has been authorized and $500.00 has been sent to the information you provided.Please allow up to 5 business days for the money to be received.