Closed WINPALACE

[krystalkitty]

I just noticed today they have no comp points...Does anyone know why not? I have played there alot and just noticed today LOL... $30 Free from WinPalace casino Get $30 Free, no deposit required and try them out, bonus code: WP10NDF, must be NEW player. WINPALACE IS AN <a href="http://www.usacasinobonus.com/Real-Time-Gaming-casinos.html" >RTG CASINO </a> which accepts all 50 states and Canadian players. To redeem your $30 Free Bonus just follow these three steps: • Register at  <a href="http://www.winpalace.com/?affid=11035&lp=12&bc=wp30ndf" >WinPalace</a> for a Real Money Account. • Click on the Redeem Coupon button on the cashier's tool bar• Enter Bonus Code: WP30NDF and click Redeem -- Edited by belgamo on Wednesday 13th of January 2010 07:04:19 PM

 

[Mben]

I have comp points krystalkitty but I have noticed that I do not accumulate any when I play with a bonus. I have deposited there without taking a bonus and that's when I got the comps."
"
Have you always taken a bonus when you played there?

 

[mixx]

i was told comp points are only from playing table games. i still think that is very stupid and unfair. maybe if enough people complain about that they will change it. i almost stopped playing there because of that but they gave me a free bonus so i forgot about it and still play there because they always have good deposit bonuses.

 

[krystalkitty]

I am sure I have always taken the bonus. Then I had a couple of contest wins there!!! I won't be playing there anymore...Love my comps and there are a lot of other RTG's I love...

 

[Mben]

That's strange mixx, that they would tell you that table games only accumulate comp points because I have never played a table game at any casino! All slots here!"
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And yes they do have great deposit bonuses on a continuous basis, is why I play there too.

 

[sashasmom]

when I played there on a freebie I started getting comp points then in the middle they stopped went to live chat and they said only when you deposit

 

[Mistye81]

They told me the same thing as Mixx, said that comps only accumulate on table games, I thought it was strange.

 

[Mben]

They could have changed the rules to only table games since I receved the comp points that I have."
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Not like casinos don't change stuff on us all the time! lol

 

[rebago]

I figure if one is going to give away money, there might as well at least be comp points to show for it. Goodness!

 

[belgamo]

I have sent in a request for the exact terms of thier comp point system, should have a reply within 24 hours

 

[mixx]

This is what they told me:General InfoChat start time Oct 21, 2009 8:48:33 AM ESTChat end time Oct 21, 2009 9:00:01 AM ESTDuration (actual chatting time) 00:11:28Operator Casino SupportChat Transcriptinfo: Please wait for a site operator to respond.info: You are now chatting with 'Casino Support'Casino Support: Welcome to Win Palace, how may I assist you?you: hi is the manager there?Casino Support: is there something I ca assist you with?you: i was hoping to get a comp bonus?Casino Support: May I have your username?you: mixxCasino Support: we don't give comp bonusCasino Support: I can offer you a match deposit bonusyou: well earlier i spoke to casino support and they said i deserved one but couldnt give it out and had to wait for the manageryou: only the manager can give comp bonusyou: is what i was toldCasino Support: the comp points are only for table gamesyou: that's not fairCasino Support: sorryyou: support said they would put in a word to the manager for meCasino Support: but this are the rules of the asinoCasino Support: I know but he did not approve ityou: is jordan there?Casino Support: the rules of our casino say that you can get comp points only for table gamesyou: so no comps for me then i guess!Casino Support: no, sorryyou: i would appreciate it if you can close my account pleaseCasino Support: you need to send a request to support@winpalace.comCasino Support: and we will do this for youyou: ok thanksinfo: Your chat transcript will be sent to miccdogg500@live.com at the end of your chat.After I sent the email to close my account, I got a reply saying I had a bonus in account. It was from Jordan. He's a really cool support guy who is a bigger sports fan than me!

 

[Mben]

So I am assuming you did not close your account after all, mixx? It's nice to see a casino care about player retention. WTG Jordan!"
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But I would not suggest to you all to go that route for now."
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Let's see what Belgamo's answer is from the manager.

 

[mixx]

No i didn't close my account. I went all-in with a 7 2 off suit. Just kidding. I agree that is not the route to go. I wouldn't do it again if I had the chance. I really ;ike Winpalace Casino now, comps or no comps. Especially after the chat party at this forum! I still want to see what they tell Bel about the comps. Should be interesting!

 

[Mben]

Anyone who has not received comp points while playing at Win Palace............."
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Please post your username here. Sean is trying to get you compensated as far as points are concerned.

 

[mixx]

wow that's cool! who is Sean if you don't mind me asking? my name is mixx...

 

[Mben]

Hi mixx, My name is Michele!! ROFL!!"
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Sean is Win Palace's Rep."
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Remember he was here for the chat party a ouple of weeks ago?

 

[krystalkitty]

krystalkitty"
And am NO WAY putting them down!! Sorry I brought this up LOL"
"

 

[belgamo]

Thats what a forums all about, bringing up questions and hopefully getting answers and results.

 

[mixx]

p.s- I'm not putting them down either, but have to say that their comp rules suck. The casino is great and so is support. I'm still going to play there so comps would be lovely for a slut player like me. Thanks for refreshing my memory Michele!

 

[mixx]

i meant slot player sorry

 

[belgamo]

Just talked with sean, they are going to revamp there comp point system and it will debut soon. I also mentioned to him the wimpy comp points you get at RTG's and told him if they made it better, meaning faster accumulation it would be a BIG plus.  So now we wait and see what they come up with.

 

[mixx]

Hopefully they will keep their word and it won't be too long. Way to Go Belgamo! U da man!

 

[cat034]

do we still leave our user info?

 

[cat034]

user name for win palace is rockinrobin (lol)

 

[Mben]

krystalkitty wrote: krystalkitty And am NO WAY putting them down!! Sorry I brought this up LOL I think it is great that you brought this up. You are the person who may have initiated a change in the casinos terms for the GOOD!And the way the casino and Sean are handling this shows that they care about us, the players!! That is always nice to see instead of all the negative all the time.I think that they are an upstanding casino and will continue to play there whether or not the comp point situation is changed at all.The 3 usernames posted have been sent to Sean who is in a totally different time zone so don't expect anything to happen right away. Meaning, don't PM me asking where are your comps!!! ROFL!!

 

 

[Mben]

WinPalace Casino has revamped their comp point program!! "
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Here is how the comp points are calculated........"
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$1 in comps for every $900 wagered and $1 in comps for every $800 wagered to VIP players "
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Win Palace is giving out a higher rate of accumulation than any other RTG casino! (That's per the casino rep)"
"
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Accounts should have been corrected to reflect the new comp point system with actual comp points in their account. The usernames I submitted (the 3 who posted in this thread) may have received a bonus also. I'm not too sure about that."
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Win Palace Rocks!!! They are my favorite RTG! "
"

 

[givennsz]

username givennsz i have no comp points.... didnt know if i should i played there before can you please check for me thanks

 

[josie1231]

i had a very good experience there. i did do my first deposit at Winpalace and used the Bonus. I lost all but then i got a nice surprise from Jordan, he did send my an email to tell my that a 20 no deposit bonus are waiting in my account. "
I think this is a relly nice way to show players that they take care of them. and I"
will deposit there again, they offer ukash deposits

 

[belgamo]

I thinki mit still holds true though that comp points are not accumulated on free chip play.

 

[rebago]

Hey thanks everyone. Somehow I missed the party and the no deposit bonus. Just got it.