Uptown Aces Username: stapowers
Hi everyone, I hate to come here with a problem after not logging on for so long, but hopefully I've been around long enough to get some help from you.
I have a big, fat issue, am at a loss (literally), and hoping you can help (Mben, I sent this in a private message to you but thought I should post publicly too to see if I can get any help).
I won and withdrew from Uptown Aces a few weeks ago. I couldn't get them to wire to my bank (apparently my SWIFT code for my bank doesn't work with them) so I had them send me a check. The amount was $2207.00. I got the check from XXX bank via FedEx and deposited to my bank account. I bank with USAA so I had to send the check via snail mail which was posted to my account on Thursday. This morning I found out that the check bounced when I tried to use my debit card and it was declined. This is the second time I have deposited a check from them. The last time was in August for around $500 - which cleared with no problems.
After talking to my bank, and them verifying that it was returned for NSF, I got onto chat with Uptown Aces and asked for a phone number for the finance department. The person I was in chat with, "Benedikt", said he couldn't give me that information but asked me to send an email to support@uptownaces.com with a copy of my bank statement. I don't have a statement yet, since it just happened, so I took a screenshot from my phone of my account transactions including the reversal of the $2207.00 deposit, because of the rubber check, and emailed them. The problem with "email only" and them not giving me a phone number is that I have to WAIT for them to get the email and WAIT for them to respond. As you can probably guess, I am pretty pissed off.
Before I sent the check to be deposited, I took a picture of it - I guess I had a feeling that something would not go right. On the top of the check it says the bank address and name. <--- (I edited out the info - Mben) I also kept the pay stub with reference numbers for the check. I googled the bank and called XXX bank and talked to an account rep. He said that it sounds like a small business account and I wouldn't be able to get any information from them, and that I needed to talk to the company that issued the check through their bank. I was just hoping he could tell me something, but he couldn't. That's fine, it's not his fault.
I don't know if you can help me, but I feel like I'm running around in circles.
Do you deal with account reps from Uptown Aces and if so, can you help me get through all the red tape and find out what the hell is going on, please? I'm so upset that I would even think this was legitimate, but then I don't understand why the check in August cleared and then not even two months later, this one bounced. I feel like I've lost my mind and don't know what to do. And it doesn't help that they can't give me a phone number. IF this gets cleared up and the money comes back to me, well...even if it doesn't get cleared up I am so done with online gaming.
Username: Stapowers (I know it's on top too - just making sure you see it)
Thank you for anything you can do.
Hi everyone, I hate to come here with a problem after not logging on for so long, but hopefully I've been around long enough to get some help from you.
I have a big, fat issue, am at a loss (literally), and hoping you can help (Mben, I sent this in a private message to you but thought I should post publicly too to see if I can get any help).
I won and withdrew from Uptown Aces a few weeks ago. I couldn't get them to wire to my bank (apparently my SWIFT code for my bank doesn't work with them) so I had them send me a check. The amount was $2207.00. I got the check from XXX bank via FedEx and deposited to my bank account. I bank with USAA so I had to send the check via snail mail which was posted to my account on Thursday. This morning I found out that the check bounced when I tried to use my debit card and it was declined. This is the second time I have deposited a check from them. The last time was in August for around $500 - which cleared with no problems.
After talking to my bank, and them verifying that it was returned for NSF, I got onto chat with Uptown Aces and asked for a phone number for the finance department. The person I was in chat with, "Benedikt", said he couldn't give me that information but asked me to send an email to support@uptownaces.com with a copy of my bank statement. I don't have a statement yet, since it just happened, so I took a screenshot from my phone of my account transactions including the reversal of the $2207.00 deposit, because of the rubber check, and emailed them. The problem with "email only" and them not giving me a phone number is that I have to WAIT for them to get the email and WAIT for them to respond. As you can probably guess, I am pretty pissed off.
Before I sent the check to be deposited, I took a picture of it - I guess I had a feeling that something would not go right. On the top of the check it says the bank address and name. <--- (I edited out the info - Mben) I also kept the pay stub with reference numbers for the check. I googled the bank and called XXX bank and talked to an account rep. He said that it sounds like a small business account and I wouldn't be able to get any information from them, and that I needed to talk to the company that issued the check through their bank. I was just hoping he could tell me something, but he couldn't. That's fine, it's not his fault.
I don't know if you can help me, but I feel like I'm running around in circles.
Do you deal with account reps from Uptown Aces and if so, can you help me get through all the red tape and find out what the hell is going on, please? I'm so upset that I would even think this was legitimate, but then I don't understand why the check in August cleared and then not even two months later, this one bounced. I feel like I've lost my mind and don't know what to do. And it doesn't help that they can't give me a phone number. IF this gets cleared up and the money comes back to me, well...even if it doesn't get cleared up I am so done with online gaming.
Username: Stapowers (I know it's on top too - just making sure you see it)
Thank you for anything you can do.
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