luckychick,Thank you @Mben. I actually got in touch with Randy on live chat and he said a check for $500 is in the mail to me and that because I am "basic" VIP status that is the most I can cash out and only once a month.
Thanks so much for your help, again. And please let me know the reps response and I will keep you posted as well.
I received the same info from the rep this morning as you did from Randy. Looks like it's going as it should.
I'm not going to comment on the "tight payout rules" because that is something that is out of all of our hands.