Yay! Good luck in Vegas. You should be paid a lot quicker there! hahahahahahahaI just got home from a 3 day getaway to one of our casinos a couple of hours north of me. I forgot how nice it is to collect my ticket from the slot machine and take it to the redemption machine and walk out with cash in hand.sporty883 wrote:yes I did and I am planning a trip to Vegas next month. It took just over a month total to get my check but it did come in on Tuesday.
Dear Patron:Congratulations! This confirms that you have successfully participated in our VIRTUAL SPREE PROMOTION.Your prize money has been processed successfully. You will receive it within 2 to 7 days, depending on the payment method you have chosen.PLEASE NOTE - CLEOS VIP ROOM runs promotional games on behalf of virtualspree.comIn case you have made your request by check, in order to avoid any misunderstanding, when asked, please explain that these are proceeds from your participation in a promotion. Enjoy your prize!Best Regards,VIRTUAL SPREE Marketing
Great news..bbzgurl! I enjoy hearing that Cleos is sending out prize money. I really wish they could do this a little quicker. After resolving my issues with them I have not heard anything else. But it's only been two weeks since I requested a cashin. I noticed recently that it's takes 5 - 6 weeks before anyone actually receives their checks. It certainly would make it more enjoyable for me to play there if I knew that I would receive my winnings in a timely manor. Just some food for thought...they ask you to rate their customer service reps after you speak with them. Maybe they should ask you to rate their processing dept. after you finally receive your cashin. I'll bet they wouldn't like that rating!!
Awwww, you're welcome, bbzgurl. I'm not sure about magic though. It had to be the timing of me asking about your cashout. But if you want to believe I have magical powers, that's fine by me!bbzgurl wrote: OMG!!! Thank you so much for working your magic Mben!!! WellI will definitely let you know what happens, when it happens. LOL Thank you so much!!
Be sure to let us know how it goes from here.
I bet they wouldn't like that rating either, Laupat. But they probably would expect it.Laupat wrote:
You shouldn't have to kk. I know of a few other people who have gotten deposits accepted at Cleo's and then the money did not show in their account (Mben is one of them) but no one was asked to send a bank statement and the credit was fixed within 24 hours.
Yes, it's happened to me before also. But I never checked the casino cashier to see if it actually hit Cleos. I contacted support when it happened and they said that that it was an issue with my bank, blah, blah, blah. Anyway, I waited 4-5 days and the money was put back into my bank account because Cleos never picked it up. Now when this happens (the reason why I have been hesitant to deposit at Cleos lately since it's happened recently), I call my bank immediately and they reverse the funds back into my account because they already see that Cleos is not going to request the payment from my bank and no reason for it to sit pending in my bank account 4-5 days. It is not a checking or savings account, btw.Next time I will check the cashier after my red face turns to it's natural color. When I have just enough for one deposit anywhere and Cleos eats it up like that ... it pisses me the F off! lolSookie wrote:You shouldn't have to kk. I know of a few other people who have gotten deposits accepted at Cleo's and then the money did not show in their account (Mben is one of them) but no one was asked to send a bank statement and the credit was fixed within 24 hours.I guess you better leave your login info for Mben.(and save any emails or chat Re: this in case she want's to see them.)Sorry kk, that's totally
kk, I will send this to the rep to see what he says. Let me ask though, like Laupat said she has, do you have access to your bank transactions online? That should be good enough instead of requesting a paper statement from your bank.In any case, I have emailed your issue to the rep already.
Oh, ok. Most online statements show pending transactions. I don't know if your bank is a local bank and shows transactions differently than other banks though.The rep is good about getting back to me fast and he is concerned about the issues members are posting so I should hear back soon about that deposit.Hang tight, chick. I mean kitty. lol
Let's give it 2 more days. Once it goes beyond the 7 days, I will ask the rep. bbzgurl NICKEL SLOT PLAYER
That's great to hear bbzgurl got her tracking number. I too have complied with all there requests and have yet to hear anything about my cashin. My login is LauraP63 so Mben if you would let the Cleo rep I have been patiently waiting since May 3rd I would appreciate it...thanks for all you do.
Good game guys!
