Exactly. Casino support reps do not know anything about contests that are created between the affiliate rep and their forum staff. This relates to all of the casinos we hold contests for. Not just this one.I see. Well Mben will be in tomorrow and we will see what her comment on this is. But I'm guessing it was the casino rep who nixed the prize and "general customer support" has no idea what is going on in regards to things like a casino sponsored forum contest and chose their words poorly.