I have been a players rewards card member for 3 years. A year ago, a block was initiated on my account and I have not been able to use my rewards card since. The block is actually in place on the platforms of all the partner casinos. My account at the players rewards card website is still open and I continue to receive bonus money on my card. The block is detected when I click on the players rewards card payment option inside any of the casinos, and a pop-up message instructs me to contact customer service. When I contact customer service, I am told that an unknown source for an unknown reason has blocked me from using my card.
I contacted support at the players rewards card website and was told that my account shows that it has been blocked but they do not know the source of who had initiated the block or the reason why it was placed. It reads in their terms and conditions page that if a partner casino decides that a player is abusing the program, they can terminate a players account immediately. I believe that this is what happened to me. Although, I have no recollection of any kind of problem with any of the casinos. I am assuming that a representative was having a bad day and decided to target me because they didn't like the way I said something, or some other unsusspected reason. I do not know for sure because I had no altercations with anyone, ever, and no documentation has been presented to collaborate the decision.
The players rewards card people claim that they do not know who has placed the block, and none of the casinos are aware of who has placed the block, just that the block is there. I have had numerous conversations with a representative at the website and am still told that the source is unknown. I cannot fathom why the players rewards card program does not have a certain process that has to be followed when someone decides to block a player and close their account. My account is blocked forever at all 20+ casinos, and there is not one document or incident report to back it up. The players rewards card people tell me they have no way of locating the source or the reason. I believe I should have been offered the courtesy of disputing the action taken against me. Isn't that normal proceedure for business's that cater to the public?
There is more to this story..............
I stopped playing online because of this incident, but on a whim, I thought I would find a casino to play at yesterday. I knew I couldn't use my players rewards card, but I was going to be depositing with my bank card. I clicked on the "pay with credit/debit card" option at one of the partner casins and to my surprise, that same pop-up appeared alerting me to contact customer service. Customer service told me that an unknown source had blocked my access to make a deposit with my bank card.
Now, it is my belief that this is above and beyond the parameter of the players rewards card program. I can almost accept that my players rewards card has been blocked, but to additionally block any and all other forms of payment is going way too far. The person that initiated the block on my players rewards card may have been allowed to manipulate the use or non-use of my players card, but they have no juristicton or legal right to block all access for all cards. My bank cards are not associated with the players reward card program what-so-ever! Why was this person able to get away with doing this to me without justifying the means? The players rewards card people won't give me an answer for that question!!
This action against me is completely attributed to just one person. The partner casinos did not get together and put this block on my card in a joint effort. They are not even aware that I have been blocked until I try to deposit. In fact, I still receive free bonus offers from the casinos, I just can't deposit and play for real money, which is why we play at real money casinos in the first place.
If anyone has any idea of what my next step is, please let me know. I will not let this rest until my access to deposit with my bank cards is restored in those casinos. Depositing with my bank card has nothing to do with the players rewards card program and should not be subject to the same outcome. The players rewards card people should step in and investigate this issue, because it is their program after all. At least that is what they claim. With no documentation submitted and no source coming forward to take responsibility for the blocking, the players reward card program should do the right thing and reverse the decision. It most definitely would be the right thing to do and the proper ethical decision to reflect proper business professionalism.
Cheers,
Wendy
I get it now.